Customer Service Representative

Job Summary:

The Customer Service Representative (CSR) maintains and grows relationships with customers for day to day order entry, freight coordination, and question and complaint resolution. The CSR supports sales initiatives to grow and maintain account service levels.

Supervisory Responsibilities: None.

Duties/Responsibilities:

· Establishes productive and professional relationships with key buyers at accounts.

· Collects and enters orders for new or additional products or services.

· Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.

· Ensures that appropriate actions are taken to resolve customers problems and concerns.

· Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

· Assists in order entry, freight coordination, invoicing, and purchasing needs for account requirements.

· May serve on cross-functional team and assist with purchasing duties including daily purchasing, scheduling, and logistical activities.

· Performs other related duties as assigned.

Required Skills/Abilities:

· Proficiency in companies operating software, MS-Word and MS-Excel. Proficient with Microsoft Office Suite or related software.

· Exposure to ERP preferred.

· Excellent verbal and written communication skills.

· Excellent interpersonal and Customer Service skills.

· Excellent organizational skills and attention to detail.

· Excellent time management skills with a proven ability to meet deadlines.

· Adaptability and willingness to learn.

· Problem solving skills.

Education and Experience:

High school diploma or equivalent.

At least four years of related experience required.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience level:

• 1 year
• 4 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person