Customer Service Representative

Job Title: Customer Service Representative
Location: Appleton, WI

Duration: Full Time

Freshers can also apply with the degree in Business, HR, Sports Management, and Psychology.

Company Overview:

S3 Connections is a leading provider of healthcare staffing solutions, specializing in the placement of Advanced Practice and Physicians for locum tenens positions. We are dedicated to connecting healthcare professionals with exceptional opportunities and providing unparalleled staffing solutions to our client organizations. We are currently seeking a highly motivated and experienced Account Manager to join our dynamic team.

Position Overview:

Under the direction of the Manager, the Recruiter is responsible for recruiting healthcare professionals with the goal of fulfilling contract orders from clients. This is a sales recruiting role responsible for finding healthcare professionals, taking them through the qualification process and submittal to our healthcare clients in accordance with company and client policies.

Duties/Responsibilities:

• Make prospecting calls/connections and follow up on all leads.
• Build and manage a healthy pipeline of healthcare professionals.
• Qualify healthcare professionals by reviewing experience and confirming licenses and certifications.
• Conduct virtual interviews and discuss general/available contract opportunities.
• Obtain and verify completed nurse applications.
• Conduct reference checks on qualified candidates.
• Assign all appropriate checklists, testing, and compliance items that are required.
• Create healthcare professional profiles for submittal to clients.
• Qualify healthcare professionals and create pay packages based on desired location/s.
• Submit healthcare professionals to clients based on their current or potential needs through email or client specific database.
• Document submittal into database.
• Additional duties as assigned by management.

Outcomes/Deliverables:

• Grow pipeline daily by connecting with new healthcare professionals to successfully place into contracts.
• Achieve written key performance indicators (KPI’s).
• Maintain Compliance, Policy and Procedures.

Required Skills/Abilities:

• Competitive Drive for Success/Winning.
• Excellent listening, verbal, and written communication skills.
• Strong interpersonal and Customer Service skills.
• Passion for inbound sales and/or Customer Service to achieve results.
• Proficient organizational skills and attention to the details.
• Excellent time management skills with a proven ability to meet deadlines and handle ambiguity.
• Competent decision making, analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite and comfortable with current technologies (CRM and Social Media platforms).
• Provide a high level of service consistently to all healthcare professionals.
• Self-Motivated/Self-Starter Individual.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person