Customer Service Representative

Salary: $16.00 Hourly
Location : 285 Uptown Blvd. Cedar Hill TX, TX
Job Type: Full-Time
Job Number: 190-005-02-2024
Department: Utility Services
Opening Date: 02/15/2024
Closing Date: 2/29/2024 11:59 PM Central
Why This Role is Valuable
The City of Cedar Hill's culture sets us apart from any other City in the world. We live by five very important values, which also contain many parts to make a whole. The five values we live by are High Standards, Teamwork, Premier Customer Service, Family Oriented and Fun.
We are seeking an individual, who has demonstrated a willing commitment to these values, holding them in high regard, to join our Utility Services Team as a Customer Service Representative.
The purpose of this job is to provide exceptional Customer Service, performing accounting functions and recording results. Other duties may include processing sewer averaging, maintaining accounts, adjusting utility bills, maintaining rate information and interfacing with other City employees and citizens. This position does not provide direction to other employees.
The hours of this position are generally Monday - Friday, 8 a.m. - 5 p.m.
How You Add Value

• Provides premier Customer Service to citizens, internal and external customers by responding to requests in a positive, timely, effective and professional manner.
• Greets customers in person and over the phone to answer questions regarding their utility account; answers concerns/questions via telephone or written correspondence.
• Processes sewer averaging by running updates, checking reports, highlighting incorrect reports and changing information in the computer.
• Maintains accounts by setting up new accounts, closing and transferring existing accounts, posting deposits, generating meter tickets and ensuring information is correct for billing.
• Adjusts utility bills by figuring water and sewer adjustments for leaks, sewer averaging, over-reads and errors in posting.
• Posts payments to customer's accounts and prepares a daily report for the deposit pick up.
• Opens and sorts mail daily, sets up new customer records, prepares disconnects, reconnection of service and re-reads for the Meter Reader.
• Processes NSF checks, bankruptcy, files proof of claim forms and affidavits. May compose correspondence to customers or agencies.
• Performs other duties, as necessary.
• Requires regular attendance.

What You Bring to the Role

• High school diploma (or equivalent) required. Some college preferred.
• At least one to two years of strong Customer Service experience required, in addition to cashiering and/or billing related experience preferred in the banking, billing, or financial industry.
• Local government experience preferred.
• Must successfully complete a 6 months introductory training period.
• Must pass a pre-employment drug screen and background check.
• Preference may be given to candidates bilingual in English/Spanish.

How to Join Our Family
Complete online application at Cedar Hill City Website at www.cedarhilltx.com. The City of Cedar Hill can no longer accept actual/faxed applications. ONLY ONLINE APPLICATIONS WILL BE CONSIDERED. There are computers at the Cedar Hill Library for applicants that do not have access to a computer at home. If you are having trouble with the NEOGOV Applicant tracking site, please call the NEOGOV technical support number at 1-877-204-4442 and select option 1.
In compliance with the Americans with Disabilities Act, the City of Cedar Hill will make every reasonable effort to accommodate your needs. For any special requests, please call Human Resources at 972-291-5100, ext 1050.
The City of Cedar Hill is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of genetic information in compliance with GINA, race, sex, color, religion, national origin, veteran status, age, or disability in hiring, conditions, or termination of employment. Final applicants for employment with the City of Cedar Hill are subject to drug testing and background screening.
CITY OF CEDAR HILL
285 Uptown Blvd Bldg #100
Cedar Hill, TX 75104
972-291-5100
The City of Cedar Hill's culture sets us apart from any other City in the world. We live by five very important values, which also contain many parts to make a whole. The five values we live by are High Standards, Teamwork, Premier Customer Service, Family Oriented and Fun.
Recognizing that employees are essential in the operation of our organization, the City of Cedar Hill exemplifies our family oriented values by offering a comprehensive benefits plan, supporting the present and future of our employees. Full time benefits include:
Security for the Present:

• Health Plan
• Dental Plan
• Vision Plan
• Additional Supplemental Plans
• Medical and Dependent Day Care Reimbursement Account

Security for the Future:

• TMRS Retirement Plan (Employee contributes 7% pre-tax, City provides 2 to 1 matching, vesting after 5 years, with option of retirement, at any age, with 20 years of service)
• Deferred Compensation Plans through ICMA and Nationwide

Additional Benefits:

• Education Reimbursement Assistance
• Alan E. Sims Cedar Hill Recreation Center Employee Membership (Family membership discounts available)
• Zula B. Wylie Public Library Card
• Employee Assistance Program
• Longevity

Leave Benefits:

• Vacation
• Sick
• 12 Paid City Holidays

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The hours of this position are generally Monday - Friday, 8 a.m. - 5 p.m. What conflicts do you have with this schedule?
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