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Form of workWe are hiring for an auto insurance client looking for 100% remote Customer Service Representatives to join their team!
Job Description:
This position is working in the Underwriting department providing exceptional service through answering agency inquiries, leveraging real-time digital transactions on the status of policy, risk eligibility and underwriting policies and procedures.
- These individuals are responsible for answering policy inquiries from policy holders and agents
- Questions about policy status
- Billing status
- Policy change requests
- Responds to all inquiries promptly and professionally in real-time
- Provides exceptional Customer Service and accurate risk decision-making
- Follows up on complex questions quickly and thoroughly
- Compares processes to standards, offers analysis and tactical planning
- Reviews underwriting decisions to identify root-cause problem-solving opportunities
- Works with leadership to provide in-person and remote training based on the needs of the team
- Volume – Roughly 50-75 calls per day- mostly inbound
Requirements & Qualifications:
- Must have auto insurance experience
- 2+ years of Customer Service/call center experience
- Strong computer skills- Microsoft products
- Strong communication skills
- Must have HS diploma or GED
- Spanish preferred but not required
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
