Customer Service Representative

Position: Customer Service Associate
Location: Sturtevant Wisconsin Corporate Office - 103101 Enterprise Way, Sturtevant, WI 53177

About Us:

Grand Appliance and TV is a respected, family-owned appliance store committed to providing high-quality products and exceptional service. With a legacy spanning 93 years, we take pride in offering top-tier appliances to enhance our customers' homes. Serving markets in Illinois, Indiana, Iowa, and Wisconsin, we operate a network of 29 retail locations and maintain 5 strategically located warehouses. This extensive reach allows us to meet the diverse needs of our customers, delivering quality appliances efficiently and effectively.

Position Summary: We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Associate. As a vital member of our family-owned business, you will play a pivotal role in ensuring that our diverse customer base receives world-class service and assistance throughout their shopping experience. At Grand Appliance and TV, we take pride in our commitment to not only meet but exceed our customers' expectations, ensuring their satisfaction for a lifetime.

Key Responsibilities:

Essential Functions

• Answer inbound telephone requests (or email as directed) for assisting with service, product knowledge, and other related inquiries from customers.
• Perform outbound calls (Vendors, Service Providers, Grand Appliance & TV stores) as a follow-up to serve the customer needs
• Maintain positive demeanor with internal/external customers and Assist in resolving various issues or concerns, including prescreening and scheduling service calls
• Research service history
• Approve return authorizations, issue credits for damage and refunds for canceled orders
• Keep workspace neat, organized, and free of debris.
• Complete all job assignments efficiently and effectively.
• Uphold the company's commitment to excellence in Customer Service and satisfaction, ensuring that every customer becomes a lifelong advocate for our brand.

Qualifications:

• High school diploma or equivalent; some college coursework or a degree is a plus.
• Previous Customer Service experience, preferably in a retail environment.
• Strong interpersonal and communication skills with a genuine passion for helping customers.
• Knowledge of high-end appliances and a willingness to learn about new product offerings.
• Detail-oriented and capable of multitasking in a fast-paced environment.
• Exceptional problem-solving skills and a positive attitude.
• Technologically proficient, including experience with POS systems.
• Adept at working independently and as part of a team.
• Availability to work weekends, evenings, and holidays as needed.

Benefits:

• Competitive hourly wage commensurate with experience.
• Opportunities for professional development and growth.
• Supportive and collaborative work environment within a family-owned business.

Competitive Wages, Benefits, and Growth Opportunities:

We understand that our employees are the backbone of our success, and we are committed to providing them with competitive wages and comprehensive benefits packages. We believe in investing in our team members, nurturing their talents, and offering opportunities for personal and professional growth within our company. When you join [Company Name], you become part of a supportive and collaborative work environment that values your contributions and empowers you to reach your full potential.

Our Mission: Serving Customers for a Lifetime

At Grand Appliance and TV, our mission is clear and unwavering: we are dedicated to serving our customers for a lifetime. This commitment extends beyond providing exceptional appliances; it's about building lasting relationships based on trust, integrity, and outstanding service. We believe that our customers deserve nothing less than the best, and we strive to exceed their expectations at every turn.

Grand Appliance and TV is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Weekends as needed

Work setting:

• Call center
• In-person
• Office

Education:

• High school or equivalent (Preferred)

Work Location: In person