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Form of workJob Description
CornerStone Staffing is looking for a high end Customer Service Reps for a financing company in the Alliance area. Apply now!
Position : Customer Service Rep
Pay Rate: up to $21.90/hr (BOE)
Location : Fort Worth, TX - Alliance area
Shift :Mon - Fri usually between 7am-6pm
Will be answering calls from customers regarding their financing accounts.
May answer questions via phone, email or chat
Will be expected to provide knowledgeable, professional information to customers on every interaction.
Must provide high levels of Customer Service to maintain brand loyalty.
Responsibilities:
Updating customers’ account with address/phone updates, notation of reason for calls/support provided
Providing direction to customers regarding account issues
Explaining payment methods
Resolving customer concerns/requests
Act as a liaison between the customer and various corporate departments
Initiating, explaining and executing various corporate processes
Address non-phone interactions with customer accounts included, but not limited to email and fax requests related to document fulfillment needs
Handle escalated customer inquiries (examples: titles, billing, tax, etc.)
Automotive titling experience a plus
Provide support to internal and external customers via phone (inbound or outbound calls) or email to resolve title exceptions. These exceptions include, but are not limited to: state to state transfers, name changes, lease to loan conversions, and title deficiency research.
Education:
High School Diploma
Skills:
1+ years of Customer Service experience
Excellent organizational and communication (verbal and written) skills.
Attention to detail
Data entry skills
To Apply for this Job:
Click the Apply Online button, then:
If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job
If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.
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CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!
