Customer Service Repair Technician

KILLER INSTINCT CROSSBOWS Frankenmuth, MI 48734

Killer Instinct Crossbows is a leading supplier of hunting equipment with offices located in Michigan. Seeking an archery Repair Technician for outdoor related sporting goods products. The service technician works with Customer Service representatives and consumers by providing best in class support.

Job Description

Killer Instinct Crossbows is committed to developing people to reach their personal and professional goals. We are looking for individuals who are self-motivated, dedicated and can communicate confidently with a strong Customer Service mindset.

Position is located in Frankenmuth, MI 48734. Requires a high school diploma or equivalent experience in related field. Position requires you to work with your hands, have a attention detail and perform quality work. Archery experience preferred but not required. On site training will be provided.

Job functions

• Inspect, diagnose and perform product service updates and repairs.
• Work with qualify control manager for testing products.
• Reference customer resource management tools (CRM) to identify consumer case related details.
• Provide accurate, valid and complete information by using supplied resources and methods
• Keep records of customer interactions through CRM systems
• Place orders for service-related products
• Contributes to team effort by accomplishing related results as needed
• Work with Customer Service manager to ensure proper Customer Service is being delivered

Requirements:

• Must be good with your hands and excited to learn.
• Familiar with CRM systems and practices
• Excellent communication & written skills
• Ability to multi-task, prioritize and manage time effectively
• Be able to access computer service related software
• High school diploma or equivalent

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights

Ability to Relocate:

• Frankenmuth, MI 48734: Relocate before starting work (Required)

Work Location: In person