Customer Service Rep-Order Entry

Job Description:

Pentair has a job opportunity for you! Join us as a Customer Service Representative at our Sanford, NC facility. You will assist our customers by processing orders, preparing correspondences, answering phones, and fulfill customer inquiries with a goal to maintain customer satisfaction.

What's in it for you?

• Starting pay at $25/hr.
• Eligibility for annual pay increases based on company & individual performance
• 11 paid holidays each year
• 2 weeks of vacation to start (accrued weekly)
• Medical, Dental and Vision Insurance
• Tuition reimbursement to support your education goals

More details about the opportunity:

• Following up on orders and keeping customers informed. e.g. scheduled ship date, backorder status, part number, and description clarification
• Provide quotations, lead time, RMAs
• Provide accurate, relevant, complete account notation in CRM
• Working with internal and external customers
• 3+ years experience in Customer Service/call centers

Education Requirements:

High school diploma or equivalent

Pentair is an Equal opportunity Employer
Diversity and Inclusion:
With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day. Race, gender, ethnicity, country of origin, age, personal style, sexual orientation, physical ability, religion, life experiences and many more factors contribute to this diversity.
We take ongoing action to improve the diversity of our workforce by:

• Ensuring leadership involvement and ownership
• Attracting and retaining diverse talent at all levels
• Fostering a globally aware, inclusive culture
• Ensuring our practices are fair and non-discriminatory

Job Type: Full-time

Pay: $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 3 years (Preferred)

Work Location: Hybrid remote in Sanford, NC 27330