Customer Service Rep

Overview Enterprise Mobility operates the National, Enterprise, and Alamo car rental brands and has frequently been named one of the top places to work.  Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America.  National and Alamo has an exciting opportunity for a Customer Experience Representative (CXR).  The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.  This full time role would be located at the Tampa International Airport. 5405 Airport Service RDTampa, Fl 33607 Compensation: $20/hour based on a 40 hour work week Schedule: 5 day work week with 2 consecutive days off. Specific off days to be determined. Candidates must be available to work nights, weekends, holidays, and potentially overnight. We offer:Paid time offEmployee discounts40 hour per week consistent work scheduleHealth InsuranceLife InsuranceDental InsuranceVision InsuranceRetirement savings plan including 401k with matching profit sharingTraining and development Responsibilities Meet and greet customers in a professional, friendly, and timely mannerProvide superior, efficient Customer Service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipmentOffer additional customer assistance by offering directions, maps, local area information, and appropriate service informationAnswer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendorsPlace outgoing calls for callback management, and miscellaneous calls as assignedAssist to assess condition of rental upon returnNotify Management of any known customer problemsNotify Management of any known vehicle problems and any required vehicle maintenanceContinuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom trainingEqual Opportunity Employer/Disability/Veterans Qualifications Must be at least 18 years oldHigh School Diploma or G.E.D. requiredMust have a minimum of 1 year of Customer Service or sales experience in retail, guest services, or administrative supportMust have a valid driver's license with no more than 2 moving violations in the last 3 years.No drug or alcohol related convictions on driving record in past 5 years (DWI/DUI).Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.Apart from religious observation, must be able to work at a location that is open 7 days per week and includes weekends, weeknights, and holidays