Customer Service Rep; Full-Time

Customer Service Rep - Full-Time - Fully Remote

• Hourly Pay: $16.50 to $18.00 (DOE)
• Benefits: employer-paid medical, dental, vision, and 401k with company match
• Paid Weekly
• Fully Remote (work from home) - 9 am to 5:30 pm CST Monday - Friday
• Company provided equipment
• Must reside within 2 hours of any of our offices (Taylor, San Antonio, San Marcos, Waco, Kingsland)

Who We Are:

Honey Bucket, a division of Northwest Cascade, is changing expectations by providing exceptional portable sanitation and site services in our community. With over 700 employees across six states, our team exceeds customer expectations in portable restrooms and services, hand-washing stations, fencing, and storage containers. We’re an employee-owned company that provides under-credentialed overachievers an opportunity to earn more than just a paycheck.

Day in the Life:

Honey Bucket has an immediate opening for a Customer Service Rep. This individual must be upbeat with clear communication and time management skills. The individual must be able to multitask and work in a fast-paced environment. Our goal is to leave each customer feeling 100% satisfied on the first call and that they were our most important call of the day.

Duties:

• Work with inbound and/or outbound phone calls, emails, and other forms of communication to address the needs of our customers.
• Accurately and efficiently, input orders and appointments into multiple different computer programs, documenting inquiries for outside sales.
• Problem-solving independently and as a team.
• Handle escalated phone calls promptly to minimize customer irritation; provide a summary to managers.
• Excellent interpersonal, verbal, and written communication skills
• General office duties including filing, faxing, and creating Word and Excel documents.
• Flexibility in performing all other duties needed on an AD-Hoc basis

Qualifications and Skills:

The ideal candidate will be able to multitask and work at a fast pace and must be passionate about taking care of each customer, figuring out what they need, and convincing them that NW Cascade, Inc. and Honey Bucket are the best choice. Our goal is to leave each customer feeling they are 100% satisfied.

• MUST BE DEPENDABLE AND HAVE EXCELLENT ATTENDANCE
• 3-5+ years of Customer service and/or general office administrative experience preferred.
• Strong organization and time management skills
• Ability to quickly learn program and product knowledge, work on a PC and navigate a Windows environment.
• Pass a pre-employment drug test

We Offer:

Northwest Cascade, home of Honey Bucket is committed to the growth and development of our employees offering on-the-job training, advancement opportunities and a unique life-long learning program that provides tuition reimbursement for almost any class.

We reinvest 20% of net profits into employees through annual performance bonuses and provide shareholder opportunities to management.

Our exceptional benefits package includes employer-paid medical, vision and dental for you and your family will be covered at a discounted rate, plus paid time-off and generous 401k with company match.

Conquering tough jobs with diversity and inclusion

At Northwest Cascade, home of Honey Bucket, opportunities are equal for all people (race, gender, age, religion, and identity) through hard work and achievement. Our sense of pride, passion, and belonging unites us in our commitment to doing tough jobs for our customers. We have learned through experience that different ideas, perspectives, and backgrounds create a strong and innovative workforce that delivers outstanding results.

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