Customer Service Rep

Do you have excellent Customer Service skills and Dispatch experience? If so, then we have the job for you!

Based in Columbia, CWS is a leading provider of waste management services throughout the Midlands and has expanded into the North Charleston area. We are committed to providing superior Customer Service with our emphasis on integrity, reliability and cleanliness. Our exceptional Customer Service team helps deliver satisfaction to our clients throughout Columbia and now into the Lowcountry. If you are passionate about helping others and seeking a challenging and interesting position, apply today!

The Customer Service Repwill communicate back and forth with Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. In addition to setting up setting up new accounts from Service Agreements and maintaining proper flow of paperwork from sales to operations; file and maintain customer contracts and records in neat orderly fashion.

MINIMUM REQUIREMENTS:

Education: High School Diploma, GED and/or equivalent work experience

Years of Experience: One year of Dispatch and Customer Service experience

Preferred: 6-12 months experience with company procedures, products and service, and experience working in a team environment

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent Customer Service skills
• Basic Customer Service skills required for inputting and retrieving data
• Strong written and verbal communication skills
• Ability to handle multiple tasks
• Ability to work effectively with others in a team environment
• Problem solving and conflict resolution

EQUIPMENT AND SOFTWARE USED:

• Microsoft Office: Word, Excel, PowerPoint and Outlook
• Company information systems applications

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Dispatching: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person