Customer Service Rep

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.

Position Summary:

The Customer Care Rep handles customer questions and situations that arise from the use of Class 1 and Hale products. This role represents the company by interacting with our customers and helping to both resolve issues and complete the sales order process.

Essential Functions:

• Manages end-to-end customer order processing from purchase order receipt to product shipment

• Handles inbound phone calls, chats and customer support email requests

• Professionally resolves internal and external customer issues promptly and thoroughly

• Provides answers to general technical product questions

• Supports the sales team with pricing and general product assistance

• Coordinates product returns and repairs

• Expedites shipments when necessary

• Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of the customer and the company.

• Backup to International customer care team.

• Develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the Customer Service team as a whole.

• All other duties as assigned

Qualifications:

• High School diploma with experience in Customer Service or equivalent roles

• Customer Care experience in a manufacturing environment

Language Skills:

• Excellent interpersonal, verbal and written skills.

Computer Skills:

• Proficient with Outlook, Word, and Excel.

• Experience with Salesforce or equivalent CRM.

Other Qualifications:

• Must be multitask oriented, be able to handle high work volumes in a fast paced environment.

• Must be able to work O.T. as required and attend designated training.

• Loves the job, owns it and cares about the services we provide

• A real team player – willingness to pick up any kind of work if and when it needs to be done

• Is action oriented and full of energy for things seen as challenging

• Accepts constructive feedback and strives for personal and professional improvement

• Will fight for our customers

• Pleasant, patient and friendly attitude

• Creative problem solver

• Versatile and able to multi-task

• Strong work ethic

• Team collaboration and dependability

• Requires high degree of accuracy

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• Full mobility of hands is required for typing, answering phones, filing and handling small parts. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. This position has moderate noise level (telephone noise and chatter)

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to the following environmental conditions:

• Occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

Job Family: Sales