Customer Service Rep

About us

We are professional, supportive, and customer-centric.

Our work environment includes:

• Work-from-home
• Flexible working hours
• On-the-job training

Responsibilities:
- Provide exceptional Customer Service to clients via phone, email, and chat
- Answer customer inquiries and resolve issues in a timely and professional manner
- Communicate effectively with customers to understand their needs and provide appropriate solutions
- Upsell products or services to customers when applicable
- Analyze customer accounts and provide accurate information regarding billing, payments, and account status
- Take inbound calls from customers or to answer any questions
- Maintain a high level of phone etiquette and professionalism at all times

Skills:

- Excellent verbal and written communication skills in English
- Bilingual proficiency in Spanish is a plus (not required)
- Previous experience in Customer Service or a related field is preferred
- Ability to analyze customer needs and provide appropriate solutions
- Familiarity with CRM software and other Customer Service tools is a plus
- Strong problem-solving skills and the ability to handle difficult situations with empathy
- Multitasking abilities to handle multiple customer inquiries simultaneously

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the organization's ongoing needs. Approval is contingent upon your skill assessment and background check results.

Applicants are required to have their own laptop, as equipment is not provided.

At this time, we are only able to hire in the following locations:

Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri,Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wyoming

This is a 1099 independent contractor position that offers flexibility and the chance to work with renowned Fortune 500 companies.

Job Types: Full-time, Part-time, Contract

Pay: $10.00 - $22.00 per hour

Expected hours: No less than 15 per week

Benefits:

• Flexible schedule
• On-the-job training
• Work from home

Experience level:

• 1 year
• 2 years
• 3 years
• No experience needed
• Under 1 year

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Remote

Work Location: Remote