Customer Service Rep

Req ID 66798 | CSS Lafayette Plant, United States
About the Team: At the ZF Lafayette facility, the Customer Service Representative is the liaison between the customer and production. The Customer Service Representative works closely with all facets of manufacturing, sales, order entry, inside sales and shipping to ensure customer satisfaction Safety and quality are always kept to the highest standards. Communication throughout all levels of the plant, critical thinking, problem solving, and the right technical skills will be vital to success in this role. Being flexible and able to work with other team members effectively will facilitate meeting the targets and objectives of the ZF Lafayette facility.
What you can look forward to as a Customer Service Rep:

• Provides post-sale support services to customers, including release of orders and changes to establish delivery based on material and capacity availability. Ensure that customer packaging requirements are met relative to quantities and type of container.
• Analyze customer demand in SAP to assist with forecasting and production planning. Reconcile all SAP exception messages/reports to ensure accurate customer schedules.
• Perform root cause analysis for customer delivery issues related to investigations of customer schedules relative to shipping discrepancies, customer debits, past due orders, cancellations and increases, and short lead time.
• Develop, implement and communicate long term corretive actions.
• Provide ship dates, related information and coordinate schedule changes from customer and production. Track customer delivery performance.

Your Profile as a Customer Service Rep:

• Associate's and/or Bachelors Degree; extensive experience will be considered in lieu of degree
• Minimum of 2+ years of relevant experience in a manufacturing/business environment required
• Computer skills required. SAP experience preferred
• Excellent communications skills, both verbal, written, and electronic, with customers and all levels of plant management.
• Proficiency in interpreting and managing supply chain data.
• Team player with ability to manage multiple tasks in a fast paced environment.

Why you should choose ZF in Lafayette:

• Annual Incentive Plan
• Paid Vacation
• 401k Plan
• Health Care Benefits
• Paid Holidays
• Tuition reimbursement for educational advancement
• A strong diversity culture
• Supportive Employee Groups and community outreach activities

Be part of our ZF team as Customer Service Rep and apply now!
Contact
Kyle Nader
DIVERSITY COMMITMENT:
Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice.
With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility.
Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran
What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?
At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.
Find out how we work at ZF: