Customer Service Rep.

The Customer Service Rep is responsible for taking and processing customer orders; responding to technical inquiries; following up on sales leads and providing competent and enthusiastic Customer Service.

FUJIFILM Irvine Scientific, Inc., is a worldwide leader in the innovation and manufacture of cell culture media, reagents, and medical devices for researchers and clinicians. The company provides unrivaled service and quality to scientists working in biopharmaceuticals, cell therapy, and regenerative medicine, assisted reproductive technology and cytogenetics, and industrial cell culture for the large-scale production of biotherapeutics and vaccines. FUJIFILM Irvine Scientific adheres to both ISO and FDA regulations and operates dual cGMP manufacturing facilities in California, USA, and Tokyo, Japan. The company’s consultative philosophy combined with expertise in cell culture and compliance provides customers with unique capabilities and support. For over 50 years, FUJIFILM Irvine Scientific has remained uniquely flexible and focused on media while becoming a strategic global leader in media products and services.  FUJIFILM Irvine Scientific, Inc. is a subsidiary of FUJIFILM Holdings America Corporation reporting to FUJIFILM Holdings Corporation

Responsibilities 

• Enter purchase orders received by telephone, mail, fax, email and websites.
• Investigate and answer inquiries regarding the status of an order using our ERP system along with shipment tools. 
• Receive, register, and process customer order and shipment related complaints by writing up forms and using the computer to process returns, replacements, and/or requests for credit.
• Set up and manage scheduled standing orders, on our order entry system. This includes follow-up with Pricing Representative for quote renewal.
• Ability with training to answer basic technical inquiries received by customers.
• Ability to work under pressure.
• Ability to work well as a team, demonstrating a positive and professional demeanor.
• Ability to prioritize work and meet deadlines.
• Other duties as assigned or needed relevant to job functions and skills.

 Required Skills/Education 

• HS Diploma or equivalent.
• 3 years or more of Customer Service experience in an order entry department with a proven ability to resolve problems, achieve results and provide excellent Customer Service.
• Working knowledge of general office procedures and strong Customer Service skills.
• Working knowledge or basic calculator functions.
• Ability to present a positive and team-oriented demeanor to all internal and external contacts.
• A strong attention to details.
• Ability to learn business requirements and use data systems to meet job.
• Proficiency in Outlook, Word and Excel.
• Experience using an on-line order entry system.
• Ability to speak English clearly. Must be able to read and write in English using proper grammar.
• Excellent oral communication skills.

 Desired Skills 

• Secondary language

Salary and Benefits:

• $18/hr. to $29/hr. depending on experience.
• Medical, Dental, Vision
• Life Insurance
• 401k
• Paid Time Off

Compensation for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience, location, etc.)   

EEO/AGENCY NOTES

Fujifilm is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation, and any other status protected by federal, state, or local law.

To all agencies: Please, no phone calls or emails to any employee of Fujifilm about this requisition. All resumes submitted by search firms/employment agencies to any employee at Fujifilm via-email, the internet or in any form and/or method will be deemed the sole property of Fujifilm, unless such search firms/employment agencies were engaged by Fujifilm for this requisition and a valid agreement with Fujifilm is in place. In the event a candidate who was submitted outside of the Fujifilm agency engagement process is hired, no fee or payment of any kind will be paid.

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