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Crowe Electric in Marshfield, MA is calling all customer service rock stars to apply to join our amazing office team as a full-time Customer Service Rep!
WHY YOU SHOULD JOIN OUR TEAM
We are an established local company that values and appreciates all of our employees. We pay our full-time Customer Service Reps a competitive wage. Our office team also enjoys great benefits, including medical, dental, paid time off (PTO), a 401(k), paid vacation time, and bonuses. Plus, we make it easy to apply to this customer care position with our initial quick mobile-optimized application. If we have your attention, please continue reading about this amazing opportunity to build your customer care experience with our electric company!
ABOUT CROWE ELECTRIC
Founded in 2018, we have been, and always will be, committed to providing exceptional residential and commercial electrical services to the residents of our community. We provide quality workmanship on all projects, big and small.
Our certified master electrician and team of expert electricians are fully trained and highly skilled. We make sure that our electricians are fully qualified and capable of handling all electrical components on any project. Our employees pride themselves on their up-to-date knowledge and expertise, and we aim to help them stay at the top of their game. To that end, we provide training and a strong team culture. We also offer great benefits so that our employees know how much we value the excellent work they do.
ARE YOU A GOOD FIT?
Ask yourself: Are you a self-motivated problem solver? Do you have excellent communication skills, both written and verbal? Can you effectively prioritize multiple tasks? Do you understand the importance of teamwork? If so, please consider applying for this customer care position today with our established electric company!
YOUR LIFE AS A CUSTOMER SERVICE REP
As a full-time Customer Service Rep, you are an invaluable member of our office team. You are tasked with managing a high volume of incoming phone calls and emails. Listening carefully, you identify and assess our customers' needs and then provide them with accurate information to help resolve their concerns. As you interact over the phone, you enter a detailed record of the call into our database. You also process and file any documents related to the call. As needed, you schedule electrical technicians to go out to our customers' homes.
You also maintain our financial records by reviewing any outstanding bills and reaching out to clients as needed. Using your positive and friendly disposition, you also create our weekly blog and social media posts to keep our customers informed. By going the extra mile, you assure our customers that they can trust our company with even their toughest electrical challenges. It brings you great joy seeing that our customers are taken care of!
WHAT WE NEED FROM YOU
- Experience using Google Docs
Experience with QuickBooks, Service Titan, and marketing is preferred but not required. If you can meet these requirements and perform this full-time customer care job as described above, we would be happy to have you as part of our office team!
Location: 02050
