Customer Service Rep

Surface Experts Franchise Headquarters is looking for a Customer Service Representative to join our growing team that services our 70+ franchises all over the US. Focusing on building a great work culture, while training a strong team that supports one another while helping our franchise owners succeed in their day-to-day business.
In this role, you would be answering phones, emails, and Teams messages from our franchisees and their customers, creating work orders, and helping to schedule them. This can be a fast-paced environment, while also staying low stress because our team is working together to stay consistent and support each other.
Your workday would look like the following:

• Answering inbound calls, emails, and Teams messages from customers and franchise owners
• Scheduling jobs for technicians
• Assisting franchise owners with administrative tasks
• Using online software to manage details
• Working closely with the Support Center Team
• Answering questions from customers about repairs
• Supporting salespeople in the field nationwide
• Taking part in regular meetings and trainings

Benefits include:

• Full time - 40 hours
• Variety of shifts offered, between 6:00 am and 5:00 pm
• No nights or weekends
• Paid holidays, sick leave, and vacation days
• Health Reimbursement Account with monthly company contributions
• Monthly performance-based bonuses, in addition to base pay
• Paid training, as well as continued training
• Commuting Assistance upon request
• Paid parking at our downtown location
• Paid lunches
• Advancement opportunities & internal growth
• Family feel, welcoming, open-minded, and low stress office environment
• Great company culture - core value of putting relationships first
• Consistent customers that are happy with our services and book with us often
• Helping small business owners (our franchisees) - not just a huge corporate company

We are looking for a detail-oriented person who enjoys working with a team and has a heart to serve others. If you feel like you would be a good fit, please check us out on our website - www.SurfaceExperts.com and apply, or apply on here!
OUR CORE VALUES

• SERVE OTHERS
  
  • Put relationships first
  • No jerks
  • Integrity
  • Be humble
    

• BE A PROBLEM SOLVER
  
  • Be curious
  • Seek to understand the cause of the problem
  • Work smart
  • Constantly improve

• TRUST THE PROCESS
  
  • Be organized
  • Be teachable
  • Prioritizes the business' needs

Compensation: Starting at $19.00 per hour

• Base pay increase at 60 days
• Bonus eligible at 60 days
• 3 Tier Bonus Scale