Customer Service Position

Garage Door Doctor - Customer Service Representative (CSR) for Garage Door Company

Are you passionate about delivering exceptional Customer Service? Do you have excellent communication skills and enjoy assisting customers with their needs? If so, Garage Door Doctor is looking for a dedicated and friendly Customer Service Representative to join our team and help us provide top-notch service to our valued clients in the garage door industry.

Position:Customer Service Representative (CSR)

Location: Charlotte, NC

Job Type: Part Time: Evenings (4:30-8:00 PM), Rotating Weekends

About Us:
Garage Door Doctor is a leading provider of high-quality garage door solutions, committed to delivering outstanding products and services to our customers. With a reputation for excellence, we take pride in our skilled team and our commitment to customer satisfaction.

Responsibilities:

• Customer Assistance: Provide exceptional Customer Service by addressing inquiries, resolving issues, and offering information about our products and services.
• Scheduling: Schedule customer appointments.
• Communication: Communicate effectively with customers, technicians, and other departments to coordinate service requests and ensure a smooth customer experience.
• Product Knowledge: Develop an understanding of our garage door products and services to assist customers in making informed decisions.
• Issue Resolution: Handle customer complaints and concerns with patience and professionalism, working towards a satisfactory resolution.
• Documentation: Maintain accurate and detailed records of customer interactions, transactions, and service requests.

Requirements:

• Excellent Communication Skills: Strong verbal and written communication skills are essential for effective customer interactions.
• Customer-Focused: A commitment to providing exceptional service and ensuring customer satisfaction.
• Problem-Solving: Ability to analyze situations, identify problems, and provide effective solutions.
• Team Player: Collaborate with colleagues and other departments to achieve common goals.
• Detail-Oriented: Accuracy is crucial in order processing and maintaining customer records.
• Product Knowledge: Willingness to learn and stay updated on garage door products and industry trends.

Qualifications:

• Previous Customer Service experience preferred.
• Familiarity with garage door products is a plus.

Garage Door Doctor is an equal opportunity employer, and we encourage candidates of all backgrounds to apply.

Job Type: Part-time

Pay: $15.00 - $18.00 per hour

Expected hours: 18 – 30 per week

Benefits:

• Flexible schedule
• On-the-job training
• Work from home

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift

Weekly day range:

• Weekends as needed

Work setting:

• Hybrid work
• Office

Work Location: Hybrid remote in Charlotte, NC 28212