Customer Service & Operations Support

TGS Cedar Port Railroad

Customer Service & Operations Support

Job Duties:

• Data management and report generation
• Administrative and operational order processing
• Communicates with customers via email and phone
• Assists in implementation of system plans and schedules.
• Processes railcar fleet reports and generates billing documents.
• Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.
• Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, & forms control.
• Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.
• Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Provides archived data to internal and external parties.
• Maintains supply inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Completes operational requirements by scheduling and assigning administrative projects; expediting work results.
• Contributes to team effort by accomplishing related goals as needed.

Skills/Qualifications: Reporting Skills, Administrative Writing Skills, Microsoft Office, Managing Processes, Organization, Analyzing Information, Professionalism, Problem Solving, Supply Management, Inventory Control, Verbal Communication.

Schedule: Shift work that includes weekends, after-hours and occasional holidays

Company Benefits: We offer a competitive compensation & benefits package to include: Medical, Dental, Vision, Life Insurance, 401K with Match, Paid Holidays, and Vacation

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Application Question(s):

• Are you able to pass a drug test?
• Are you able to pass a background check?

Experience:

• Customer Service: 1 year (Required)

Work Location: In person