Customer Service Manager/Cas

POSITION OVERVIEW

Applications accepted from: All Persons Interested
Section: Meter Reading
Reporting Locations: 2700 Dalton Street
Workdays & Hours:Monday - Friday 7:00am - 4:00pm*
Subject to Change*
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
The Customer Service manager will be responsible for managing multiple business support functions in CAS which support operations; specifically:

• Budget and Procurement
• Manage the Meter Reading section of the Customer Account Service Line.
• Responsible for the strategy and effective execution of meter reading operations.
• Develop and track key performance indicators (KPIs) to measure the performance of the meter reading/CUSTOMER SERVICE team.
• Oversee the internal auditing monitors internal process to verify compliance with published policies, procedures, and ordinances.
• Monitor and evaluate the quality of meter reads to ensure adherence to billing and service standards. Implement quality assurance programs to continuously improve service delivery.
• Foster a positive and collaborative work environment. Provide ongoing training and professional development opportunities for meter reading personnel.
• Soft skills, strong verbal and written skills required.
• Manages other tasks, as assigned.

MINIMUM REQUIREMENTS

PREFERENCES

Preferences given to applicants with knowledge, ability, and experience in water meter reading billing w/o's, water meter maintenance, Microsoft Excel (intermediate proficiency level), GIMS, KRONOS, and INFOR Public Sector (IPS).
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED: None
However, the department may administer a skills assessment test.
SAFETY IMPACT POSITION: Yes
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
PAY GRADE 29
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6015.
If you need special services or accommodations 832-393-6015 (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE – Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.