Customer Service Manager

Omni Powertrain Technologies mission is to support the success of our customers – manufacturers that build equipment for agricultural, off-highway, commercial vehicle and industrial markets. Our expertise is focused on powertrain design, and through our affiliated brands, we offer discrete components or system solutions for all types of powertrains – mechanical, hydrostatic or electrical. We have a comprehensive product line of mobile and work drive solutions, premier hydraulic and electric drive partners, and can provide engineered and proprietary solutions for OEMs.

We can assist our customers’ product development efforts through our capacity to internally design, develop, and manufacture custom powertrain systems, or by supplying discrete components to their specifications.

We maintain manufacturing and assembly operations on three continents and have developed an excellent supplier base. In business since 1958, we are privately owned, customer oriented and focused on succeeding in what we set our eyes on.

Summary

Responsible for managing the daily operations of the Customer Service department, including training and supervising staff and commitment to providing outstanding Customer Service. Ensures the smooth flow of communication with customers and between Customer Service and other departments.

1. Drafts, implements and executes policies to facilitate a quality Customer Service experience.

2. Addresses and resolves complex questions, complaints or problems and coordinates with other departments.

3. Recruit, hire, train and review performance.

4. Establishes performance metrics for Customer Service representatives

5. Establishes service level and requirements for the department.

6. Record, organize, and file customer interactions and profile/account changes.

7. Manage orders through the life cycle to include price quotes, entering purchase orders, troubleshooting issues, providing status updates and following up with customers.

8. Analyses data, complies and reviews periodic reports.

9. Provide client support from order placement to shipping, communicating timely updates as needed, including, pricing review, spare parts quoting and new project planning.

10. Forecasting, reconciliation and return goods authorization.

11. Responsible for supporting inter-department workflows and handling special requests, and proactive problem-solving.

12. Audit accounts and customer schedules for accuracy.

13. Update accounting details to ensure accurate invoicing.

14. Deliver presentations and/or reporting to clients by email.

15. Other related duties as assigned duties.

· Ability to interact with various levels of management and work independently

· Ability to work in a fast paced, multi-tasking, high volume environment.

· Minimum of 5 years related experience

· Intermediate knowledge of MS Office suite

· Highly detailed and organized

· Ability to meet assigned deadlines

· Strong analytical and problem-solving skills

https://www.omnipowertrain.com/

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Experience:

• Supervisor/Management: 3 years (Required)
• Customer Service: 5 years (Required)

Ability to Relocate:

• Houston, TX 77008: Relocate before starting work (Required)

Work Location: In person