Customer Service Manager

Attention, Customer Service professionals!

LifeHelp is seeking an experienced manager of people and projects to help run our Operations Department.

Does this sound like you?

• People Person: You genuinely enjoy interacting with others and treat them with respect, kindness, and professionalism
• Communicative: You aren’t afraid to express your opinion, even when it may not be easy to share
• Resourceful: You are solution-oriented and enjoy solving problems, even when you must get a little creative to do so
• Conscientious: You are persistent and pay careful attention to details
• Decisive: You can take charge of situations and get results
• Flexible: You are mentally flexible and able to adjust to changing business needs
• Humble: You are humble and willing to admit that you don’t know what you don’t know

If so, we may have a position for you! A professional opportunity within the insurance industry is now available here in Redding, CA. Our national company is looking to add a Customer Service Manager to its Customer Service department.

Prior supervisory experience is a must, and inbound call center experience is preferred (but not necessary). Those with a background in insurance will have an advantage. English/Spanish bilingual is a huge plus, but not required.

About the Job

Here's what you'd be doing:

• Supervise and work alongside service center employees, providing leadership, coaching and mentoring as well as developing and delivering performance plans and evaluations
• Develop and maintain a working knowledge of all departmental functions and be prepared to fill in/provide additional support whenever needed – that means training with your staff so that you can answer customer calls and process applications, change forms, claims, and whatever else the department needs, as well as helping your staff become more efficient
• Create and enforce Customer Service standards and audit work accordingly
• In concert with management, maintain departmental policies and procedures, ensuring that operations are conducted in accordance with insurance company and state/federal requirements

We're looking for someone who:

• Has proven experience in a Customer Service management role
• Strong leadership skills with the ability to motivate and inspire a team
• Proficient in project management and able to prioritize tasks effectively
• Has a can-do, will-do attitude and is highly receptive to feedback
• Exceptional problem-solving skills with the ability to negotiate resolutions
• Is willing and able to obtain their Life, Accident and Health license within six months of employment

Benefits:

• Group medical, dental, and vision coverage (we cover 90% of your expense / 20% of your dependents)
• Membership in Prestige Urgent Care, a Redding business that provides walk-in primary and urgent care medical services
• HealthiestYou Teladoc services
• 401(k) with guaranteed and discretionary matching components
• 14 days of paid time off in year 1, and it grows from there
• 11.5 paid holidays a year
• Overtime rarely required
• Spacious, clean, and comfortable work environment
• Friendly and supportive coworkers
• Stable business in operation for over 50 years

Other position facts:

Schedule: M - F, 6:00 am - 3:00 pm

Reports to: Ryan Cuenca, President/CEO

# of department employees: 6 total (including this position)

Travel Required? No

Manage People? Yes

Next Steps

*IMPORTANT* To apply, simply click the Apply Now button and attach your resume.

Also, please write us a brief note telling us what you love about managing people and what your intro song would be if you were a professional wrestler.

About LifeHelp

To learn more about our company, check out our Indeed Company Page by clicking our name above, or visit www.lifehelp.com.

If your resume is selected for consideration, you will typically hear from us within 3 – 5 business days.

LifeHelp is an Equal Opportunity Employer.

Job Type: Full-time

Pay: From $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Do you live in the Redding area? If not, what's bringing you to the area?

Work Location: In person