Customer Service Representative

DSO Management is a communications and sales firm located in the heart of LA. We work with the industries’ leading clients to grow and retain their business model of creating a more sustainable environment. Our Customer Service Representative team is the engine behind our success, and we would not have seen the tremendous growth we have without their talents and dedication.

We are seeking a people-centric individual to be the next new addition to our team of entry-level Customer Service Representative professionals. Each of our new Customer Service Representatives starts by learning the basics of our company values and the clients we proudly represent. We encourage our team members to determine their paths to success as we provide them with the resources and information necessary to excel. Senior consultants help solidify these best practices by providing hands-on coaching, continually supporting long-term goals and exuberating quality Customer Service. If you are ready to dive right into a new and exciting career with endless growth opportunities, then we highly encourage you to apply for our Customer Service Representative position!

Responsibilities of the Customer Service Representative:

• Work directly with consumers to target their needs and wants and recommend products, services, or sales promotions that will exceed their expectations
• Learn all client product knowledge and be able to answer consumer questions, overturn objections, and close a sale if needed
• Up-sell and recommend extra products and services that may benefit the consumer as well as increase sales margins for our clients
• Handle all consumer interactions with confidence, professionalism, and enthusiasm while maintaining compliance with client guidelines
• Contribute ideas on how to better processes and increase customer retainment to sales management
• Participate in client meetings and attend webinars to stay on top of client knowledge, customer acquisition, and company sales initiatives

Requirements of the Customer Service Representative:

• Experience working as a Customer Service Representative or sales associate
• Ability to learn from others and work in a team-based environment
• A drive to be successful and to develop both personally and professionally
• Enthusiastic and welcoming demeanor that will make any new customer feel comfortable
• Reliable and always willing to go above and beyond
• Team players with the ability to excel independently with little to no supervision
• Someone who carries themselves professionally and can portray this to consumers and clients
• Confidant working through the challenges and find solutions to problems

Job Type: Full-time

Pay: $45,000.00 - $56,000.00 per year

Benefits:

• 401(k)

Compensation package:

• Bonus opportunities
• Commission pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Ability to Commute:

• North Hollywood, CA (Required)

Work Location: In person