Customer Service Manager (Surrogacy Services-Mandarin Speaking)

Responsibilities:
- Manage a team of Customer Service representatives and ensure excellent Customer Service is provided
- Develop and implement Customer Service policies and procedures
- Handle escalated customer complaints and provide resolutions in a timely manner
- Train and onboard new Customer Service employees
- Monitor and evaluate employee performance, providing feedback and coaching as needed
- Collaborate with other departments to improve overall customer experience
- Analyze customer feedback and data to identify areas for improvement
- Develop and implement strategies to increase customer satisfaction and loyalty
- Oversee shift management and ensure adequate staffing levels

Requirements:
- Proven experience in a Customer Service management role
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication and interpersonal skills
- Ability to handle difficult or irate customers with professionalism and empathy
- Knowledge of retail sales principles and techniques
- Proficient in using Customer Service software, databases, and tools
- Multilingual skills are a plus
- Strong problem-solving skills with the ability to think quickly on your feet
- Ability to sell products or services effectively
- Previous experience as an assistant manager, clerk, or stock associate is beneficial
- Experience in training development is preferred

We offer competitive compensation, including benefits such as health insurance, retirement plans, and paid time off. Join our team of dedicated professionals and make a difference in our customers' lives.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 1 year
• Under 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: Hybrid remote in Irvine, CA 92612