Customer Service Manager

Here at Spike, Quality & Customers are one of our five core values. From the moment a customer calls, chats, or emails us, we aim to provide an inviting, helpful, and enjoyable experience from start to finish. How do we do that? By hiring exceptional individuals who are passionate about the brewing industry, are expert problem solvers, and are out-of-the-box thinkers. Sound like you? Well, you've come to the right place! We're looking for someone to do just what the title entails, manage the customer experience. And that's no small ask! As everyone does at Spike, the Customer Service Manager will wear many hats and have a variety of responsibilities—a true entrepreneurial mindset is necessary. Our Customer Service team is smack dab between the front-facing sales and marketing team, engineering and our production team. 

$50,000 - $65,000

Success as a Spike Customer Support Manager looks like:

• Know the answer to customer questions or how to get it
• Staff the department as needed in the current and future state
• Escalate repeated quality issues reported by customers and take accountability of the solution
• Accountability of new product launch items that pertain to the Support team: Product manuals, Canned responses, etc
• Become a product expert. You should know our products as well as Engineering 
• KPI reporting; using data to show how the department is performing

• Brewing/Homebrewing experience is preferred
• Previous experience in Customer Support
• Fluent with Microsoft Excel
• Netsuite and/or Freshdesk experience is a plus!

Winner of the 2021 Homebrew Brand of the Year, Spike Brewing designs, engineers, produces/sources and markets the highest-end home brewing equipment on the market. At Spike Brewing, we take pride in our craftsmanship, innovation, and Customer Service. Our team works tirelessly to deliver products that not only meet the demands of our customers but exceed their expectations, too. We listen to what our customers want and use that information as a feedback loop to develop and improve our systems and product offerings.

Learn some more about Spike Brewing by visiting our website: www.spikebrewing.com

Spike Brewing LLC is an equal opportunity employer. Any employment at Spike Brewing LLC is on an at-will basis. By submitting an employment application, you are authorizing Spike Brewing LLC to perform a background check. By submitting an employment application, you are attesting that all representations made are true