Customer Service Manager

Customer Service Representative

As a Customer Service Representative your goal is to work through multiple service channels to consistently provide a high level of Customer Service for all customers. S/he proactively identifies and addresses customer concerns or questions and either gathers the relevant information for the customer or directs the customer to the information and answers needed. The Customer Service Representative works closely with the Planning, Manufacturing, and Sales teams to ensure customer expectations are not only met but are consistently exceeded.

You will do this by:

• Entering and Acknowledging customer orders
• Look up Kanban stock within our ERP system
• Pricing analysis for repeat orders
• Setting up new parts
• Working hand in hand with the Sales Department
• Updating open order reports
• Coordinates with Operations Leaders and Planners/Buyers to monitor scheduled and urgent orders through production.
• Uses the Epicor ERP system to provide information to customers and production on current and future orders and to address customer concerns as needed.
• Utilizes effective probing and listening skills to identify customer issues and concerns proactively.
• Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty.
• Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.

KNOWLEDGE – SKILLS – ABILITIES

• Strong listening skills
• Possess good communication skills (verbal, written, presentation)
• Possess strong analytical skills
• Possess strong attention to detail and accuracy
• Always exhibits professionalism and high integrity
• Strong time management skills and ability to meet strict deadlines
• Ability to communicate with external and internal customers
• Solid organizational, problem-solving and research skills
• Ability to be self-directed and work independently

*

Required Qualifications:

• High School Diploma required
• 5+ Years of Customer Service experience in a manufacturing environment
• Proven experience using a computer, ERP systems, the internet, and Microsoft Office products

Preferred Qualifications:

• Customer Service experience in a manufacturing environment
• Experience working with Epicor

Physical | Visual Demands:

For many jobs, a standard office environment may be the setting.

• Majority of the business day is in a standard office environment with exposure to the manufacturing plant
• Occasionally may have to lift to 20lbs
• Considerable time may be spent sitting in front of a computer screen
• May be required to work over 40 hours per week

Work Environment:

• Moderate (Examples: business office with typewriters and/or computer printers, light traffic)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Location: 570 Bluemound Road | Waukesha | WI | 53188

Shift/Hours/Days: 1st Shift Monday – Friday, 7:30am – 4:00pm (flexible 8 hour shift)

Benefits Package:

• Medical, Dental and Vision Insurance
• Company Paid Short & Long-Term Disability Insurance
• Company Paid Employee and Dependent Life Insurance
• Employee, Spouse and Child Life Insurance
• Critical Illness Insurance
• Prescription Drug Benefits
• 401(k) Retirement Savings Plan with Employer Match
• Open PTO
• 10 Paid Holidays per year
• Health Savings Plans (HSA, FSA and Dependent Flexible Spending Accounts)
• Eligibility to participate in the ONE Fisher Barton Quarterly Bonus Plan
• Tuition Assistance
• Wellness Programs
• Apprenticeship Programs
• Off-Site Team Building Events
• On-Site Cookouts and Celebrations
• Birthday and Anniversary Recognition
• Holiday parties
• And more!

Who we are:

At Fisher Barton, we combine years of experience across multiple industries to deliver unparalleled innovation. Our world-class talent understands the behavior of materials and develops leading-edge solutions that meet your unique needs. We’re more than a source for high-quality parts; Fisher Barton is your resource for the highest quality solutions you’ll find—anywhere.

Fisher Barton is an equal opportunity employer who welcome and encourages diversity in our workforce. Qualified applicants will be considered without regard to any status or characteristic protected by law.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Manufacturing: 2 years (Required)

Work Location: In person