AddressCustomer Service Analytics Manager
Pay from $90,000 to $150,000 per year
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Are you an expert at interpreting data to solve strategic business problems? Are you a driven leader who can inspire a dynamic team? Then you belong at Uline! Join us as a Customer Service Analytics Manager to help guide our growth as North America’s top distributor of shipping, packaging and industrial supplies!
Better together! This position is on-site, and we are looking for people who share our passion.
Position Responsibilities
Oversee our Customer Service data analytics strategy to identify business improvement opportunities and present them to management.
Direct, develop and mentor the Customer Service analyst team, empowering them to deliver accurate and insightful analysis and reporting.
Collaborate across departments to execute projects that promote improved business processes.
Review large data sets to find the root cause of performance trends and indicators.
Develop high-quality presentations and reporting to tell a story that captures the “big-picture.”
Minimum Requirements
Bachelor's degree. MBA a plus.
7+ years of data analytics and management experience.
Proficient in Microsoft Office and SQL.
Some travel to Uline’s locations across North America.
Benefits
Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
401(k) with 6% employer match.
Paid holidays and generous paid time off.
Tuition Assistance Program that covers professional continuing education.
Bonus programs that include annual performance, sales goals and profit sharing.
Employee Perks
First-class fitness center.
Beautifully maintained walking trails.
About Uline
Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.
Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.
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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!
