Customer Service Manager

PERRY BAROMEDICAL

At Perry Baromedical we are a professional, customer-centric, innovative company dedicated to delivering a superior product to meet the needs of the medical community. Perry Baromedical is the premier manufacturer of mono-place and multi-place hyperbaric oxygen therapy (HBOT) chambers. These are FDA Class IIb medical devices as well as ASME-PVHO regulated pressure vessels. Perry products are manufactured in the United States and distributed globally where they are used in Hospitals and Medical clinics to treat a variety of medical conditions.

Perry Baromedical is a small business located in Riviera Beach, FL. We are professional, agile, innovative and our goal is to Is to provide an energetic work environment that allows the Perry team to design and build the highest quality FDA approved Hyperbaric chambers possible.

Job Overview:

We are seeking a highly motivated and experienced Customer Service Manager to join our team. The Customer Service Manager will be responsible for overseeing and managing our Customer Service department, ensuring exceptional service delivery and customer satisfaction. This is a leadership role that requires strong communication, analytical, and supervisory skills.

Duties:

- Develop and implement Customer Service policies and procedures

- Train, supervise, and motivate a team of Customer Service representatives

- Monitor and evaluate Customer Service performance metrics

- Handle escalated customer inquiries or complaints, ensuring prompt resolution

- Collaborate with other departments to improve overall customer experience

- Analyze customer feedback and data to identify areas for improvement

- Implement strategies to enhance customer satisfaction and loyalty

- Stay up-to-date with industry trends and best practices in Customer Service

Experience:

- Proven experience in a Customer Service management role

- Excellent communication skills, both written and verbal

- Strong analytical and problem-solving abilities

- Proficiency in sales techniques and strategies

- Project management skills to effectively manage multiple initiatives simultaneously

- Ability to lead, motivate, and inspire a team

- Strong negotiation skills to resolve conflicts with customers or vendors

We offer competitive compensation packages and opportunities for career growth within our organization. If you are a dedicated professional with a passion for delivering exceptional Customer Service, we would love to hear from you.

Note: All positions at our company are paid positions.

Job Type: Full-time

Pay: $70,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Ability to Relocate:

• Riviera Beach, FL 33404: Relocate before starting work (Required)

Work Location: In person