Customer Service Manager

Responsibilities:
- Oversee and manage the Customer Service team to ensure efficient and effective operations
- Develop and implement Customer Service policies and procedures
- Handle escalated customer inquiries and complaints in a professional and timely manner
- Monitor customer interactions to ensure quality service delivery
- Train and coach Customer Service representatives on best practices and techniques
- Conduct performance evaluations and provide feedback to team members
- Collaborate with other departments to resolve customer issues and improve overall customer experience
- Maintain accurate records of customer interactions and transactions

Experience:
- Proven experience in a Customer Service management role
- Strong organizational and administrative skills
- Excellent phone etiquette and communication skills
- Proficient in basic math calculations
- Exceptional time management abilities
- Familiarity with market trends and stock management is a plus

We offer competitive compensation packages, including benefits such as health insurance, retirement plans, and paid time off. Join our team of dedicated professionals and contribute to our commitment to providing exceptional Customer Service.

If you have the skills, experience, and passion for delivering outstanding Customer Service, we want to hear from you. Apply now to be considered for the Customer Service Manager position.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Ability to Relocate:

• Kingsport, TN: Relocate before starting work (Required)

Work Location: In person