Customer Service Manager

Come thrive with Mixt and Split!

As a company, our goal is to serve great food every day. If you are looking for a leading company you can grow with, a fun and hardworking team to be a part of, and a brand centered around great tasting and good-for-you food, our restaurants Mixt and Split are the right fit for you!

We are seeking an Office / Customer Service Manager to join our team. This person will be responsible for managing a variety of responsibilities and supporting the corporate team. If you are passionate about running a smooth ship, thrive in a fast-paced environment, and enjoy supporting customer happiness, we would love to meet you. This position is based in our downtown San Francisco headquarters.

Location: Downtown SF office (4 days/week)

Salary range: $65,000-75,000/year

Responsibilities:

• General office upkeep: Manage all necessary tasks to keep the office running smoothly, including ordering, management of the cleaning company, and organizational needs.

• Office fun and wellness: Spearhead office culture initiatives, including team event coordination, celebration planning, and more

• Customer Service and Operations: Manage all phone, email, and online customer inquiries/concerns with exceptional service, including online review platforms

  • Offer regular assistance to restaurants in addressing customer needs and concerns

  • Manage proprietary loyalty program and Customer Service online platforms

  • Report out on Help Desk and feedback platform trends at a store, regional, and concept level

  • Lead and execute various projects on an as-needed basis, such as 3rd party delivery support, new restaurant launches, and holiday gift planning

  • Communicate any marketing events to restaurants and the Operations team

  • Provide weekly customer care recaps

  • Manage store experience visits

• Leader of office positivity: Bring bright, positive energy to the team every day

Qualifications:

• 2+ years of commensurate Customer Service experience (online and in-person)

• Excellent written and verbal skills

• Ability to take initiative and work in a fast-paced environment

• Effective multi-tasker and problem solver with a can-do attitude

• Ability to solve problems with a smile and a genuine desire to wow our guests - every time

• Detail-oriented and enjoys engaging in all aspects of the business

• Passion for great, healthy food

What we offer:

• PPO health insurance plan - no monthly premiums for the employee!

• Dental + Vision Insurance

• One Medical membership

• PTO program so you can recharge

• 401(k) with company match

• Partial cell phone reimbursement

• Free fresh, healthy meals while working

• Fun work environment