Address
Form of workJob Description
Do you have managerial experience in a call center? Our client in Pella, Iowa, is in search of a Customer Service Manager to join their team on a direct placement basis. The qualified candidate will have previous experience leading a call center and successfully having direct reports. Take advantage of this opportunity and apply today!
Responsibilities:
- Manage external relationships and communications
- Mentor and supervise team members
- Review response time, delivery metrics
- Participate in business planning and budget matters
- Schedule staffing and ensure customers' requests are being met
Requirements:
- 7+ years in service-related experience
- Bachelor’s degree in business management or related field
- Customer service management experience supporting a team
- Detail-oriented and able to work under pressure
- Strong organizational skills
Work Model:
- On-site
- 8:00 AM - 5:00 PM
- Monday - Friday
Palmer Group is a premier employment agency. Since 1998 we have been a leading resource in providing employment solutions. With consistency and confidence, our experts partner with our clients and candidates as they navigate the evolving job market.
Our employment solutions include temporary and contract staffing, direct-hire placement, as well as additional job seeker services, employer services, and managed services.
We are an employee-owned company founded on strong ethics, values, and a passion for making lives better. Our employees are committed professionals that are passionate about helping others and forming relationships that matter.
Through our relationships, we’ve built a client roster that ranges from local to Fortune 500 companies in a variety of industries and have developed a vast network of high-quality candidates from entry to executive-level experience.
Our areas of expertise include Accounting & Finance, Administrative & Customer Service, Construction, Engineering & Manufacturing, Human Resources, Information Technology, Insurance, Mortgage & Banking, and Sales & Marketing.
Our employment solutions include temporary and contract staffing, direct-hire placement, as well as additional job seeker services, employer services, and managed services.
We are an employee-owned company founded on strong ethics, values, and a passion for making lives better. Our employees are committed professionals that are passionate about helping others and forming relationships that matter.
Through our relationships, we’ve built a client roster that ranges from local to Fortune 500 companies in a variety of industries and have developed a vast network of high-quality candidates from entry to executive-level experience.
Our areas of expertise include Accounting & Finance, Administrative & Customer Service, Construction, Engineering & Manufacturing, Human Resources, Information Technology, Insurance, Mortgage & Banking, and Sales & Marketing.
