Customer Service I

Job Description
Job Title: Customer Service I
Location: Gainesville, FL, 32607
Duration: 10-11 Months
Shift: 8:30 AM to 5:00 PM
Job Description:

• This position is Nonexempt. Hours over 40 will be paid at Time and a Half.
• 0-3 years experience required.
• Takes inbound or places outbound calls to provide information to customers.
• Utilizes a database to retrieve customer or company information.
• Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
• Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality.
• Can organize and handle calls with speed and accuracy.
• Can work with complex computer applications and resource materials.
• Can use multiple operating environments (Windows, DOS, Mainframe).
• Previous experience may be required.