Customer Service Representative

CornerStone Staffing has partnered with a customer in the Pharmaceutical company who is in need of Customer Service Professionals! Come apply and let us help you get your foot in the door with your next career!!

Job Title: Customer Service Representative

Location: Tallahassee, Florida (Onsite)

Pay: $16.50/hr | $18.50/hr bilingual

Schedule: Monday- Friday | 8am - 6pm EST

Job Description:

Essential Functions:

• Answers and greets customer s calls in a courteous, friendly, and professional manner

• Handle customer inquiries through incoming calls and emails

• Manage and resolve customer complaints through problem identification and escalation of priority issues

• Listens attentively to customer needs/concerns; demonstrate empathy.

• Clarify customer requirements; probe for and confirm understanding of requirements and/or problem as the first contact resolution.

• Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.

• Offer solutions to issues that are often non-standard/non-routine and require some clarification.

• Confirm customer understanding of the solution and provide additional customer assistance/education, as needed.

• Prepare and complete accurate work and update customer ticket/file via system.

• Conduct correspondence with customers and team members.

• Communicate effectively with individuals/team to ensure high quality and timely expedition of customer requests.

• Effectively transfer misdirected customer requests to the appropriate party.
  

Requirements:

• High School diploma or GED

• Knowledge of basic computer operations

• Ability to occasionally lift office products and supplies, up to 20 pounds and will be in an office environment.

• Ability to demonstrate excellent Customer Service/support skills

• Basic computer skills - Outlook, Word, Excel

• Ability to demonstrate excellent written and oral communication skills

• Must have organizational skills, such as the ability to multi-task, set priorities and follow up in a timely manner

To Apply for this Job:

Click the Apply Online button, then:

• If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job

• If you are NOT currently registered with CornerStone Staffing, click the Create Accountbutton to complete the application.

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