Customer Service Field Service Technician (Travel Position)

JOB PURPOSE:

The Customer Service Technician position supports System Logistics Corporation systems with on-site operations expertise.

KEY RESPONSIBILTIES AND ACCOUNTABILITIES:

• Supports equipment installation, modification, and tuning for customers.
• Conducts electromechanical maintenance on System Logistics equipment and systems in the field
• Troubleshoots and identifies root causes, and solve operational issues surrounding System Logistics machinery at customer locations
• Trains personnel on proper setup, operations, maintenance, and repair of System Logistics systems
• Performs extensive mechanical and electrical modifications to existing equipment
• Builds strong customer relationships to help achieve the highest levels of customer satisfaction
• Maintains service status communications with Customer Service Manager

QUALIFICATIONS AND SKILLS:

• Demonstrates strong soft skills and technical aptitude to provide Customer Service support
• Strong communication and organizational skills
• Able to perform troubleshooting in a high-speed manufacturing environment
• Solid knowledge of mechanical, electrical, and pneumatic components and their interaction
• Basic computer skills (MS Word, Excel, Powerpoint, Outlook).
• Travels extensively domestically ? 80% of time

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, feel; and reach with hands and arms.
• The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.