Customer Service Coordinator

Customer Service Coordinator

Total Water Treatment Systems is looking to immediately hire a Customer Service Coordinator for our Monticello, IA office. This position will work Monday- Friday 8:00am to 4pm

Working with customers, technicians, managers, purchasing, sales and the Customer Service team, you will coordinate all aspects of service and installation, coordinating schedules, dispatching technicians, setting sales appointments, arranging for equipment, and processing paperwork.

Total Water is an Employee Owned business providing excellent benefits including:

• Employee Stock Ownership Plan
• 401k
• Health and dental insurance
• Short and long term disability insurance
• Life insurance
• Paid holidays
• Paid time off

This position is responsible for scheduling of installations, service, delivery and sales appointments. You will work with sales team, technicians and customers by phone and email. With the help of the service manager, you will schedule technicians, collect and prepare necessary paperwork, determine equipment needs and availability while controlling the work to improve productivity. Responsibilities include updating completed work in the computer database, for billing and preparing reports as needed. This position coordinates with the sales team to ensure customer satisfaction.

The desired candidate will have: Experience as a scheduler, coordinator or Customer Service center/account management. Proficiency with Microsoft Excel and Word. Understanding and prior experience using a database. Good Typing skills. Accounting and billing experience helpful. Excellent written and oral communication skills. Excellent organizational skills. The ability to multitask and work in a fast paced environment.

Total Water is an Equal Opportunity Employer Minority, Female, Veteran, Disability.