Mortgage Loan Processor

Mortgage Loan Processor:

Responsible for accurately processing consumer Mortgage Loans through our established systems and reviewing to ensure documentation is completed in full and complies with current banking regulations and policies.  This position requires a strong attention to detail, ability to follow instructions, management of time sensitive material, and a commitment to meeting deadlines.  Confidentiality is of utmost importance.  In this role you will work directly with our customers and customer-facing employees to develop, expand, and maintain positive lending relationships.  By providing prompt, efficient, and accurate support to our lenders, you will play a key role in maintaining our company’s position as a lifelong partner in helping our customers reach their financial goals.

Communication:

• Exhibit a strong commitment and dedication to internal and external customer service.
• Answer departmental phones, take messages, and assists callers as necessary.
• Answer customer inquiries.
• Develop and maintain a high level of cooperation and rapport with lenders to provide an excellent customer service experience.
• Collaborate with loan operations department to provide effective, efficient, and accurate service by utilizing available expertise and staff resources.  Encourage teamwork by offering support within the department and throughout the organization.

Loan Processing/Documentation:

• Process and prepare documentation for consumer Mortgage Loans, modifications timely and accurately in accordance with established regulations, bank policies, and processing guidelines.
• Communicate with lenders to clarify any missing or incomplete information for loan requests.

Loan Maintenance/Servicing:

• Responsible for consumer Mortgage Loan maintenance
• Responsible for escrow servicing including homeowners insurance, property tax, and mortgage insurance payments, escrow analysis, and other escrow servicing related items.
• Responsible for balancing internal loan operations accounts.
• Verify all loan maintenance is completed accurately and ensure errors are corrected timely.
• Demonstrate ability to review files after closing to ensure all documents are signed and the loan is properly funded.
• Ensure loan fees and closing costs are disbursed appropriately and timely. 
• Process all types of loan payments and advances and determine appropriate application of those payments.

Mortgage Loan Operations:

• Order and review all required documentation including but not limited to title, appraisals, tax transcripts, obtain payoffs and releases, insurance, OFAC, flood certifications, and other required documents to complete the loan file.
• Responsible for filing and document imaging in a timely manner to ensure the most recent information is available and easily accessible.  Prepare, scan, and index documents while ensuring image and index quality.  Develop expertise to ensure proper documents are accurately imaged with a thorough understanding of the imaging system and programs.

Systems:

• Maintain and demonstrate proficiency within core system, loan documentation system, and document imaging system.

Other Responsibilities:

• Maintain knowledge of bank policies and appropriate regulations
• Assure complete records according to company policy and checklists.
• Responsible for maintaining, servicing, and reporting as necessary for secondary market loans.  This includes delivery/sales, balancing, reporting, and reconciliation.
• Responsible for monthly/quarterly reporting for various 3rd party mortgage programs.
• Ensure the accurate recording, reporting, and monitoring to complete the perfection of liens.
• Release collateral as necessary; accurately and timely using the documented process.
• Responsible for tracking trailing documents for consumer Mortgage Loan files.  This includes communicating and resolving exceptions with the appropriate parties.
• Perform clerical duties such as typing correspondence, memos, and various reports.
• Assist in development and updates of manuals and supporting documentation to accomplish task/duties inherent in this position.
• Assist in compiling information for loan reviews, audits, and regulatory examinations
• Assist with special projects
• Assist with all other Mortgage Loan operations duties.