Customer Service Business Analyst

Swatch Group is the world's number one manufacturer of finished watches. With its 17 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components.

Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Léon Hatot, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries.

• Develop and generate strategic metrics concerning various aspects of the Customer Service operation
• Provide reports to Swatch Group HQ and PC’s as required
• Create and maintain library of Standard Operating Procedures
• Work with task owners to ensure accuracy of documents
• Suggest and develop periodic changes to existing procedures
• Work with department managers to regularly monitor team performance
• Lead projects of varying size and scope
• Participate in the development of training modules and their delivery
• Develop feedback system to improve training materials

The Swatch Group U.S. is looking for a Business Analyst for our Customer Service division. This position is located in Secaucus, New Jersey.

• Ability to work independently
• Strong time management and organization
• Exceptional analytical and report generation skills
• Excellent oral and written communication
• Strong understanding of a Customer Service operation
• Advanced computer skills (Excel, Access, Visio, PowerPoint)
• Experience with SAP, SQL desirable

We are happy to offer a competitive comprehensive benefits package that includes:

• Excellent medical, dental and vision insurance (eligible 1st of the month following 30 days, generous employer contribution)
• Immediate participation in the 401(k) and 100% vested employer match after one year of employment • 18 PTO days per year, 23 PTO after 5 years
• 7 days per year of extended paid time off for medical, parental and military leave • Holiday pay
• Company paid life insurance and Long Term Disability
• Voluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insurance
• Employee product discount
• Internal transfer and growth potential • $500 Employee Referral Bonus program

For more information please see https://transparency-in-coverage.uhc.com/

Secaucus, New Jersey USA

Suzete Truehaft

Human Resources Manager