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Form of work
SalaryLead the workflow process that supports the Electronics and Specialty Products group in day-to-day operations for Bulk and LG customers.
Why Messer?
Messer is the world’s largest privately held industrial gases company and what we do matters because it is woven into every part of life, from the medical gases that patients rely on to the essential elements needed to safely and sustainably produce the goods our communities depend on.
The true strength of Messer is our people—at every level and in every role.
Join us and take pride in the impact you will make by providing solutions essential to our world and lives. Reach your highest potential at our stable, inclusive company with diverse opportunities in a growing industry, supported by people who care.
Messer stands apart because we put what matters first, and you matter.
Principal Responsibilities:
- Customer interaction:
- Full order management and fulfillment responsibility for both existing and new businesses.
- Utilize in-depth knowledge of E&PP customer processes, requirements, and personnel to independently resolve problems and develop the lowest-cost solutions to customer needs.
- Make decisions as needed off-hours or without supervision to ensure an uninterrupted supply of products to customers.
- Proactively develop the knowledge of customer needs and characteristics to improve customer satisfaction and loyalty within the auspices of the departmental goal of First Call Solutions.
- Accurately incorporate all customer-specific requirements within SAP
- eCOA management
- Responsible for entering key certificates of analysis results from multiple ASU sites for key customers into proprietary customer systems.
- Working with IS and ASU sites to organize data to be transferred
- Reconciliation of eCOA's against GOLD (delivery) data and confirming within GOLD COA provided to customers
- Bulk surcharge and Force Majeure updates/letter generation
- Generate bulk surcharges notifications and distribute to customers, sales and SAP Admin team on timely basis
- Review SAP to ensure surcharges are accurately captured
- Generate Force Majeure Letters and distribute to customers, sales and SAP Admin team on timely basis.
- IO Billing/Tracker Updates
- Process bulk internal orders in SAP for billing
- Update and maintain IO Tracker for FICO and management
- Monthly review with FICO to maintain accurate and timely billings
- Order processing
- Assist CS team in order entry for Laser Gas customers
- Review of open orders to maintain accurate billing information for SAP
- SAP Reporting
- Maintain and produce SAP reports such as weekly block order
- Various reporting in SAP as needed
- Assist the Commercial Teams in Managing quotes, Proposal preparations and Accounts Receivable reconciliations to improve cash collection.
- Work with the new Laser Gas plant in the process set up systems as they come online.
- Help coordinate stocking levels at Messer-controlled sites
Qualifications:
- High School Degree
- Minimum of 1-year experience in the Gas Industry, semiconductor manufacturing, and /or Customer Service experience.
About Messer:
Messer’s safety culture, commitment to providing dependable supply and innovative gas technology solutions help customers unlock opportunities to be safer, more sustainable, more productive and more efficient, so their business thrives. We nurture lasting, meaningful relationships with customers, our communities, and with one another.
We offer comprehensive benefits and appreciable pay, with steady schedules and opportunities for ongoing training and career progression. We prioritize and invest in our people at every level of our organization – the dedication, knowledge, customer focus and entrepreneurial spirit of our employees is what make Messer refreshingly different.
If you need assistance with the application or would like to request accommodation, call (877) 243-1030.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
- Work from home
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to Relocate:
- Bethlehem, PA 18017: Relocate before starting work (Required)
Work Location: In person
