Customer Service Associate

At Travero, we believe there is always a way to get to YES; that innovative thinking can overcome any challenge; that being a good partner means delivering - every time; that silos are something you see out the window, not at the office; and that success requires agility and ambitious action. With experts in freight brokerage, rail and barge terminal services, warehouse management and transloading, Travero gives customers a one-stop shop for customized supply chain solutions so they can focus on the thing they care about most - growing their business.
Travero, a wholly owned subsidiary of Alliant Energy, is a logistics solutions company with more than 100 years of experience in freight management and delivery.
Job Summary
Travero in Fairfax, is seeking a dedicated and enthusiastic Warehouse Customer Service Associate to join our dynamic team! In this role you will be the first point of contact for our valued customers. You will be responsible for customer account activities that include coordinating and scheduling shipping and receiving appointments, inventory management, carrier and customer communications, and other related support activities.

• This position will run on 3rd shift with a $2.00/hr. shift differential

What you will do

• Ownership of assigned accounts for warehouse and production customers including scheduling, inventory, carrier interaction and warehouse management system (WMS) or enterprise resource planning (ERP) updates.
• Provide prompt carrier and customer communications regarding account activities.
• Provide support for customer information requests, business development opportunities, and value-add warehouse or production projects.
• Update the warehouse management system (WMS) or enterprise resource planning (ERP) as needed.
• Perform general administrative duties including filing, scheduling, processing and distributing information.

Education Requirements

• Associate Degree Emphasis in administrative support or related area Preferred

Required Experience

• 3 years of Customer Service experience

Preferred Experience

• Previous experience working in a WMS software platform

Knowledge, Skills, and Abilities

• Ability to multi-task in a fast-paced environment.
• Demonstrated effective interpersonal, verbal, and written communication skills.
• Demonstrated effective planning and organizational skills; ability to handle confidential matters discreetly.
• Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet).
• Works in a diverse and inclusive environment.

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
It's not just what we do; it's how we do it.
Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be Bold
Travero is committed to providing an inclusive work environment for all and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by law. We are committed to the full inclusion of all qualified individuals.
All candidates selected for employment with Travero and/or Alliant Energy will be required to successfully complete a drug screen and background check.
Disclaimer:
The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Alliant Energy and affiliates is an equal opportunity employer that values diversity in the workplace. Applicants in need of a reasonable accommodation for any part of the hiring process, please email talent@alliantenergy.com.