Customer Service Associate - Pump/Parts Department

Company Overview: Join Central States Group, an industry leader, and become part of a dynamic team dedicated to excellence in Customer Service and support. We pride ourselves on our strong work ethic, team-oriented approach, and commitment to continuous learning and improvement. Our mission is to not only maintain but to elevate the success of our clients through our comprehensive range of products and services. This is an outstanding opportunity for a motivated individual eager to advance their career in a supportive and growth-oriented environment.

Position Overview: As a Customer Service Associate in our Pump/Parts Department, you will play a pivotal role in managing and enhancing our Customer Service operations. Working closely with our Outside Sales Associates, you will help expand our customer base and ensure the satisfaction and loyalty of existing clients. This position is ideal for quick learners who thrive in collaborative settings and are passionate about delivering unparalleled customer experiences.

Key Responsibilities:

• Generate timely and accurate quotations and process orders with precision.
• Guarantee on-time delivery of products, managing expectations and logistics seamlessly.
• Handle general sales inquiries with a professional and customer-focused approach.
• Collaborate with vendors to streamline order fulfillment, pricing, and shipping processes.
• Engage in proactive communication with Outside Sales Associates to discuss account status, identify opportunities, and coordinate follow-up actions.
• Cultivate strong relationships with both internal teams and external customers, fostering a positive and productive work environment.
• Keep abreast of the latest product offerings and services provided by Central States Group through active participation in training and development programs.

What We’re Looking For:

• A high school diploma or equivalent is required; a Bachelor's degree or relevant experience in a similar role is preferred.
• A self-motivated individual with a commendable work ethic, capable of both independent and team-oriented tasks.
• Exceptional attention to detail and organizational skills, with a proven track record of meeting deadlines.
• Proficiency in Microsoft Office suite and strong problem-solving abilities.
• Excellent communication skills, both written and verbal, with the aptitude to resolve issues and partner effectively with colleagues.

Why Join Us? Central States Group is committed to providing our employees with a supportive and enriching work environment. We offer opportunities for professional growth, ongoing training to enhance your skills and knowledge, and a collaborative culture that encourages innovation and teamwork. If you're ready to contribute to our team's success and grow your career, we want to hear from you.

Apply today and take the first step towards a rewarding career at Central States Group!

Job Type: Full-time

Pay: $23.00 - $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person