Customer Service Associate - Oh, Pa, & In

Overview of the Role

The Customer Service Associate position operates in a claims contact center assisting customers needing to file an insurance claim. Interactions with customers include initiating and explaining the claims process, providing status on existing claims, and providing other services to the customers as needed.

Applicants interested in being considered for this role must reside in either Michigan, Kansas, Missouri, and Oklahoma

• Start Date:Monday, April 8th 2024
• Starting Pay: $16.85 - 20.25/hour (based on location)
• Business Hours: Our Claims Contact Center is open 24x7x365.
  • Prior to the start date, you will be provided with open shifts and will be able to select the shift that works best for you. Shift options include early mornings, mid-day, or evening start times; including weekends of some sort, and holidays. You must be willing to work non-traditional hours.

A dedicated workspace, free of noise and distractions is required.

A Day in the Life of a Customer Service Associate

• You are a member of a diverse team of individuals working together to take care of our customers.
• You are the first voice our customers hear when they need us the most and will assist in a variety of situations.
• You take inbound calls from the comfort of your home, and we offer a wide variety of shifts.
• You are our customers’ first point of contact for claims with their automobiles, homes, motorhomes, and immediate towing with roadside assistance.
• You put the customer at ease by explaining the claim process including next steps and expectations.
• You will be successfully trained to pay close attention to details and be accurate in your documentation.
• You are a part of a team working together to encourage and assist each other day in and day out with a supervisor leading the way.

Essential Job Functions

• Responds to inbound telephone inquiries in a Claims Contact Center.
• Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties.
• Provide customers with an explanation of the claim process.
• May authorize services such as road side assistance and rental cars.
• Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims.
• Ensures all customer interactions are clearly and accurately documented in the claim file.
• Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks

How You'll Shine

• Strong verbal communication and listening skills.
• Proficient in English written and verbal communication skills.
• Assumes personal responsibility for actions.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Possesses strong technical aptitude including the ability to master multiple windows simultaneously.

Education Requirements

Experience Requirements

• Customer Service Experience preferred.
• Remote Contact Center Experience preferred.
• Typing Skills: 30 WPM, with 90% Accuracy, required.

Physical Actions

• This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions.
• Sits or stands for extended periods of time, up to a full work shift.
• Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
• Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
• Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction.
• Visually verifies and reads information.
• Visually locates material, resources and other objects.
• Ability to continuously operate a computer for extended periods of time, up to a full work shift.
• Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.