Customer Service Associate

Front Counter Representative

Compensation: $19.00-22.00 Per Hour
Employment Type: Full-time

About Us: Arctic Home Living has been selling and servicing hot tubs and water treatment systems in Alaska for decades with locations in Fairbanks, Anchorage and Wasilla. We are a family-operated company that prioritizes the safety and well-being of our employees and support the local communities that support us. Visit us at ArcticHomeLiving.com to learn more!

Benefits:

· Medical/Dental/Vision Insurance available on the first day of the next month after 30 days for full time employees

· PTO and yearly bonuses

· 401K after 90 days and up to 3% company matching

· Local discounts with partnered businesses

· Excellent growth potential and advancement opportunities

Schedule: Five 8-hour days a week with rotating days off.

Position: We are looking for a full time Front Counter Representative at our Fairbanks location. Primary responsibilities are as follows:

· Customer service in our Showroom and learning information about products to effectively facilitate recommendations to customers.

· Use Evosus/Multitouch Pro to create and notate customer profiles, create invoices and complete sales.

· Testing water samples for domestic water, drinking water and spa/pool water; observing, evaluating and notating results.

· Analyze water testing results to recommend products or doses of chemicals to resolve customer complaints.

· Merchandising products, cleaning and maintaining the showroom, warehouse and hot tubs within it.

· Entry level position with the potential to promote to Sales Representative

Requirements:

· People Person with Great Customer Service Skills

· Ability to pass a background check. All scenarios will be considered on an individual basis.

· Able to lift at least 50 pounds

· High School Diploma or GED

· Organized and detail-oriented

· Ability and willingness to learn new information and skills

Desired Skills:

· People and Customer Relation Skills

· Technical Problem Solving

· Effective Communication Skills

· Ability to work independently and as part of a team

· Ability and willingness to learn new information and skills

· 1+ Year Experience of Customer Service

· General computer (Google Suite and Microsoft Office) and typing skills

Interested? Please submit your resume to this posting or email it to JodiV@ArcticAK.com

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Experience:

• Customer Service: 1 year (Preferred)

Ability to Relocate:

• Fairbanks, AK 99701: Relocate before starting work (Required)

Work Location: In person