Customer Service Assistant

Sales / Customer Service Representative

Responsible for processing ticket sales at the Ticket Office and providing exceptional customer assistance.

Key Responsibilities/Activities:

• Works under the supervision of the Ticket Operations Manager
• Projects professional appearance and manner
• Provides exceptional Customer Service in all aspects of the Ticket Office, including phones, email and in-person
• Provides information to patrons regarding events and ticket policies
• Utilizes Ticketmaster software to process ticket sales
• Process ticket sales and will call pickups via cash and credit card
• Maintains accuracy in financial transactions
• Ability to multi-task in a fast-paced environment
• Support Ticket Operations Manager to ensure the smooth running of events
• Undertake any other duties as requested by management

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. This position requires excellent skills in customer relations, communications and problem solving.

EDUCATION and/or EXPERIENCE

1. High School diploma, GED or equivalent

2. Customer service experience desired

3. Must possess some knowledge of computer applications and be prepared to become skilled at Ticketmaster software program

4. Ability to accurately handle money

5. Ability to apply concepts of basic math on an Excel spreadsheet, calculator or adding machine and make correct change

6. Proficient in Microsoft Office Computer

7. Excellent email and telephone skills

CERTIFICATES, LICENSES, REGISTRATIONS

Applicant must possess current, valid driver’s license and a current working home telephone with a number that can be accessed by building management personnel for business contact purposes.

LANGUAGE SKILLS

1. Ability to speak and understand English

2. Ability to read and interpret documents such as instructions, policies, and procedures

3. Ability to deal effectively and courteously with the general public.

REASONING ABILITY

1. Ability to maintain a calm, composed presence in an often fast-paced environment where multiple tasks, events and stimulus may occur simultaneously

2. Ability to define problems, collect data, establish facts, and draw valid conclusions

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to reach with hands and arms and talk or hear.

• The employee frequently is required to stand; walk; sit; and use hands to finger, handle, or feel.
• The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

This position is part-time salaried and reports to the Director of Marketing. This position also works closely with other Maryland Jockey Club staff including the Maryland Jockey Club Marketing team and the 1/ST Corporate teams.