Customer Service Assistant

Salary: $19.43 - $21.42 Hourly
Location : OR 97501, OR
Job Type: Part-Time (year-round) less than 25 hr/wk
Job Number: 2024-10039-01
Department: Parks, Recreation & Facilities
Division: General Recreation
Opening Date: 03/13/2024
Closing Date: 3/20/2024 11:59 PM Pacific
Bargaining Unit: Part-Time/Temporary/Seasonal
Summary
Join our team for a rewarding role where each day brings new opportunities to shine. As a Customer Service Assistant, you'll be the friendly face greeting our valued customers, delivering exceptional Customer Service with accuracy and cheerfulness. Apply now and take the first step towards an exciting opportunity!
Required Education and Experience:

• Graduation from high school or GED.
• Must be at least 18 years of age.
• One (1) or more years of experience providing Customer Service within a sport, recreation, fitness and/or enrichment industry.

Preferred Qualifications:

• Excellent interpersonal, verbal, and written communication skills.
  
• Experience with Xplor/Perfect Mind registration software

Available Schedules:

• Hours will vary based on operational needs and individual availability.
  • Rogue X hours of operation: 6:00 AM - 9:00 PM, 7-days a week
  • Santo Center hours of operation: 8:00 AM - 6:30M, Monday - Friday

The anticipated hiring range for the Customer Service Assistantposition is $19.43 (first step) to $20.40 (second step). Directly related experience and qualifications will be evaluated alongside others who perform work of comparable character as required by Pay Equity Law. Three steps are included in this salary range, allowing opportunity for annual movement through the steps.
INCLUDED BENEFITS:

• Oregon Public Employee Retirement System (PERS) retirement contributions paid by employer for part-time, year-round positions.
• Paid sick leave - one (1) hour accrued for every 30 hours worked.
• Access to the City's fully equipped fitness center 24/7

About the City
Medford is one of the most beautiful areas of the Pacific Northwest and is located in Jackson County, Oregon. Situated in the heart of the scenic Rogue Valley, Medford, population 88,357, is the hub of Oregon's fourth-largest metropolitan area. Located along I-5 in southern Oregon, just 20 miles from the California border, Medford is surrounded by breathtaking mountains in a region featuring world-class outdoor recreation opportunities, including Crater Lake National Park and the Oregon Coast. As the largest city between Eugene and Sacramento, Medford is a growing city with a high quality of life, a growing economy and a moderate climate.
Where the west coast plays
Click on the links below to learn more about Medford.
Examples of Job Duties
These duties are a representative example; position assignments may vary depending on the business needs of the department and organization. This position:

• Responds to requests for information from the general public, internal departments, and employees.
• Organizes and schedules mass communication to staff, customers, program participants, and residents.
• Analyzes and reports on survey data from various department and recreation programming surveys.
• Responsible to process program registrations, basic and advanced facility reservations, individual and mass cancellation refunds.
• Assist with the following:
  • Configuration and maintenance of the department's registration and reservation software in preparation for seasonal registration and reservation dates.
  • Providing support to the Recreation Division.
  • Basic payroll entry.
  • Scheduling of annual contractual reservations.

Completes various seasonal projects, events, and/or tasks assigned by the Customer Service Supervisor.

Effective and efficient use of office equipment, computers, and related software.

Must have the ability to handle job stress and interact effectively with others in the workplace.

Must be honest and truthful in all tasks and responsibilities. Must maintain confidentiality at all times.

Performs other related projects and duties as assigned.

Demonstrates regular, reliable and punctual attendance.

Upholds the values of the organization and has strong Customer Service orientation.

Refer to Customer Service Assistant job description for physical requirements.
Supplemental Information
IMPORTANT (Please read):

1. It is important your application shows all the relevant experience you possess.
2. Applications may be rejected if incomplete.
3. Resumes will not be accepted in lieu of an online application; an application will be considered incomplete with a "see resume" response.
4. Please complete the application and answer the supplemental questions thoroughly to ensure our subject matter experts can appropriately evaluate your experience as we compare applicants.

How to Apply:

1. Applications are only accepted online and must be received by the posted closing date/time.
2. Selection procedures and timelines subject to change.
3. Those selected must be able to provide proof of legal right to work in this country.

Hiring will be subject to successful completion of the following:

• Criminal history background investigation
• Clear drug screen following federal law (which includes testing for cannabis)
• Professional reference check

Questions or Assistance:

• If you have questions about the job posting, please contact the Human Resources department at (541) 774-2014.
• For technical assistance completing your online application, please contact Government Jobs at (855) 524-5627.

VETERAN'S PREFERENCE:
Qualifying veterans and disabled veterans may obtain preference during the hiring and/or promotional selection process. As verification of eligibility, a copy of the Certificate of Release or Discharge from Active Duty (DD Form 214 or 215) must be uploaded with the online employment application. Disabled veterans must also upload a copy of the veteran's disability preference letter from the U.S. Department of Veterans Affairs unless the information is included in the DD Form 214 or 215.
EQUAL OPPORTUNITY EMPLOYMENT:
The City of Medford is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, marital status, sexual orientation, gender identity, gender expression, age, ancestry, status as a protected veteran, physical or mental disability, medical condition, pregnancy, genetic information, or any other status protected under federal, state, or local law.
ADA:
The City of Medford complies with the Americans with Disabilities Act. If you consider yourself disabled and require assistance in the application process, please contact (541) 774-2074 or email: ada@cityofmedford.org.
Part-Time and Temporary employee benefits may include:

• Paid sick leave
• Oregon PERS retirement contributions paid by employer for part-time, year-round positions
• Opportunity to earn wellness incentives
• Fully equipped fitness center available 24 hours a day

Part-time and temporary employees may be eligible for employer paid OPSRP after six months, unless applicant is already an Oregon PERS/OPSRP member then there is no waiting period.
Additonally, p
01
In lieu of a cover letter, please share why you are interested in this position and how your life or work experiences have prepared you for this role.
02
Describe your experience with Xplor/Perfect Mind registration software.
03
Describe your experience providing Customer Service in-person to the general public.
04
How do you define quality Customer Service? Give a specific example of a time you provided quality Customer Service.
Required Question