Customer Service And Administrative Associate.

Company Information

FTL Labs, Inc. is an environmental testing laboratory that was established in 1985. We serve Maryland, Virginia, and West Virginia with a focus on drinking water and wastewater and serve a variety of residential, commercial, and municipal clients.

We are a small but fast-growing lab with a family feel environment.

Position Summary

Primary responsibilities are Customer Service, project management, billing, shipping, bottle prep, and occasional field work if desired.

• Serve as the primary point of contact to clients regarding project updates, issues, and deliverables.
• Receive and log in collector samples.
• Aid customers with paperwork, sample labels, bottles, etc.
• Schedule water collection jobs
• Proof, sign, scan and email reports to customers
• Answer phone calls – customer questions and job requests
• Update the Laboratory Management System with client and project updates.
• Assist with invoicing clients and collecting payments.
• Prepare bottles for shipping and ensure that samples are sent to the proper subcontractor.

Qualifications

• Strong attention to detail even with constant interruptions.
• Ability to stay organized in a fast-paced environment.
• 2 years of Customer Service or office admin experience.

Job Types: Full-time, Part-time, Temporary

Pay: $18.00 - $20.00 per hour

Schedule:

• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Ability to Relocate:

• Myersville, MD 21773: Relocate before starting work (Required)

Work Location: In person