Customer Service Agent

Customer Service Agent - Insurance

Bitner-Henry Insurance, Hagerstown, MD

To Apply:

· Please send a resume.

· We have opportunities for experienced professionals and those new to insurance.

Our opportunity:

The Customer Service Agent (CSA) is a key role in our thriving business. We serve churches, non-profits, and commercial organizations across a nine-state region. We are looking for candidates who can bring exceptional Customer Service and embrace our motto, “we serve those who serve others.”

Long-term relationships are important to us. The best candidates would be those who wish to develop their career with us. An often-cited benefit is excellent work life balance with 8:30 a.m. to 5:00 p.m. hours. We additionally offer competitive earnings and benefits.

We have the flexibility to onboard those with a wide range of backgrounds from those just starting out to experienced professionals seeking a career change.

The CSA promotes customer satisfaction by explaining policy coverage, resolving billing questions, aiding in filing claims, and suggesting and quoting new coverage. The position additionally supports the milestones of insurance policy administration including proposals, new binds, and renewals.

Determining if you are a Good Fit:

The following five attributes will help you determine if you are a good fit with our opportunity. If this sounds like the opportunity you have been seeking, then we would love to hear from you.

1. Structured training. You will be trained in the use of state-of-the art software. Each day you will receive detailed feedback to accelerate your professional growth.

2. Multi-tasking. You will manage time-sensitive, complex, tasks.

3. Attention to detail. We take pride in making sure that every customer is served professionally, accurately, and consistently.

4. Teamwork. Attendance, punctuality, dependability, and reliability are key to both the company and your personal success.

5. Licensed profession. We can start those with or without an insurance license, and we will pay for the licensing class as needed.

Role Qualifications:

· Strong problem solving, listening, and analytical skills.

· Excellent interpersonal communication skills.

· Highly organized, people oriented, adaptable.

· Maintains confidentiality of customer information.

· Committed to continuous learning of industry best practices.

· Ability to adapt to a fast paced, dynamic, environment.

· Positive attitude, empathetic, strong attention to detail.

Education and Professional Designations:

· High School graduate.

· College degree preferred.

· P&C and Life and Health Licensing a plus.

· Advanced professional designations (CIC, CISR, CRM) a strong plus.

Physical Demands and Work Environment:

· Physical demands: While performing the duties of this job, the employee is occasionally required to walk; stand; sit; use hands; reach with hands and arms; balance; stoop; talk and hear. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

· Work environment: Fast paced, minimal noise, team orientation.

About Bitner-Henry Insurance:

Founded in 1938, Bitner-Henry is now a fourth-generation family owned and operated insurance agency that retains the core values of professionalism, integrity and caring. Now serving insurance needs in a nine-state region, Bitner-Henry provides personal, business, church, and social service insurance to meet their client needs. You can learn more about Bitner-Henry at www.bitnerhenry.com.

Job Type: Full-time

Pay: $18.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person