Customer Relations Coordinator

Company Description

Dare to Care too is an expanding Multi Specialty Practice that serves the Maryland, Washington DC and Virginia area by providing a wide range of services including but not limited to the assessment and treatment of children ages six (6) and older and adults with physical and behavioral health disorders utilizing a comprehensive approach.

Consideration and customer care and empowerment are extremely important to us and we seek team members who share these ideals. 

Job Description

As a member of our growing team, you'll assist with Customer Relations for our growing team and client base. Your responsibilities encompass the entire customer journey, from initial registration to their intake and care with the agency. Oversee quality of care and it's improvement if necessary. 

Customer service is a vital aspect of our business that plays a key role in retaining clients. We are seeking an experienced and motivated Customer Relations Coordinator to join our team. 

Responsibilities:

1. Handling day-to-day customer service inquiries and concerns

   • Responding to email requests and incoming phone calls from clients and community partners within the the business day.
   • Managing outbound event communications for both in-person and digital event components
   • Establishing and maintaining community partnerships to familiarize the community with our services. 
   • Collaborating with team members to ensure the appropriate registration, invoicing, and payments are collected for the respective programs.
   • Exploring and facilitating the development of new lines of business. 

2.  Assist with and Coordinate staff trainings and compliance documents

   • Oversee clinical services coordination 

   • Participate in the recruitment process

Qualifications

• Customer Service Experience or Private Practice-Preferred with a Minimum 2 years. 
• Familiarity with Behavioral health Service delivery and symptoms
• People Engagement: Enjoy interacting with and assisting diverse customers and team members.
• Effective Multi-Tasking: Ability to handle multiple tasks efficiently.
• Solution-Oriented: Proactive and willing to troubleshoot.
• Attention to Detail: Maintain a high level of accuracy.
• Communication Skills: Proficient in written and spoken English.
• Tech-Savvy: Strong MS Office skills and general IT literacy.
• Digital Enthusiasm: Passion for digital technology and learning.
• Medical Assistant training and experience a plus

Additional Information

great environment and culture

We are seeking an optimistic and open minded individual who will thrive in a fast paced collaborative work environment to start immediately. Work hours are between 10am-8:30pm, Monday to Friday, three or more days per week and one Saturday a month 10am-2pm

 

New Graduates welcome to apply

A detail oriented person is a must