Center Store Lead

Center Store Lead

Full Time - 40 hours per week

Various shifts (daytime, evening, weekends)

Starting Wage: $17.00/hr

POSITION SUMMARY:
The Center Store Lead works in conjunction with the Center Store Manager, Center Store Assistant Manager, Front End Assistant Manager, and Front End Lead to direct and manage tasks for the Center Store and Front End. In addition to general Center Store and Front End duties, the Center Store Lead position has the responsibility of learning and performing enhanced duties in Center Store (Packaged Grocery, Bulk, Frozen, Bakery, Chill, Wine/Beer) and Front End - all as instructed by the Center Store Manager and/or General Manager. The Center Store Lead will have the ability to provide supervision (direction) to Front End Cashier, Center Store Stocker, Center Store Stocker 2, & USS 3 positions, as outlined in our store structure documents. This position requires the ability to problem solve and work independently. All OCC staff are responsible to provide welcoming, friendly, helpful, and non-judgmental customer service to all shoppers and co-workers in accordance with our organizational goals and programs.

DUTIES AND RESPONSIBILITIES:
Customer Service
• Maintains familiarity with all areas of the store to best assist customers and staff.
• Upholds the Code of Conduct, using T.H.I.N.K. (True, Helpful, Inspiring, Necessary, and Kind).
• Always use S.E.T. (Smile, Engage and Thank You) in all customer interactions.
• Become familiar with the Co-op mission, Ends, and policies to answer customer questions. Refer unresolved questions or problems to appropriate staff.
Leadership Responsibilities
• Models supportive and participative leadership; promotes empowerment.
• Adheres to the Code of Conduct.
• Assists with the growth of the Co-op by improving processes, creating, and maintaining SOP’s, and always learning.
• Organize and conduct regular department huddles, utilizing input for best practice standards.
• Recognizes co-workers when they perform exceptional work.
• Assist in the training of department staff on: regular duties, safety, customer service, store policies and procedures, and Owner relations.

DEPARTMENT OPERATIONS:
Store
• Cross trained and understands all aspects of Front End Cashier, Center Store Stocker, and Center Store Stocker 2 roles as well as a basic understanding of Fresh Stocker 2 and Wellness Stocker 2 roles.
• Understand the basics of ordering for UNFI, KeHE, and other vendors in order to assist in the absence of the Center Store Manager or Center Store Assistant Manager.
• Always stock product - timely, accurately, rotated, and attractive.
• Fully understand how to process customer purchases promptly and courteously.
• Can problem solve register issues utilizing Gravity and CoPOS customer service.
• Provide supervisory oversight and assistance to staff.
• Utilize Paychex to document staff training, coaching, policy violations, and disciplinary measures.
• Ensure signage is correct, attractive, and informative.
• Ensure that department areas (aisles, shelves, bins, and storage areas) are kept in clean and orderly condition.
• Follow established procedures for receiving, credits, and invoice coding.
• Maintain shrink logs.
• Assist with bi-weekly endcap switch resets as needed.
• Perform opening and/or closing duties.
• Ensure routine date walks and a well-maintained list of soon to expire product.
• Use equipment safely. Monitor cooler and freezer temperatures. Advise appropriate parties of equipment problems.
• Correct price discrepancies according to established policies.
• Understand record keeping in the POS system.
• Assist in quarterly inventory counts.
• Maintain basic functions of the department in the absence of the manager and assistant manager.
• Perform other duties as assigned by the Center Store Manager and/or General Manager.

Asset Control
• Fully understand all Oneota programs, including Double Up Food Bucks, Round Up at the Register, Owner Appreciation sales, Co+op Deals, Co+op Basics, and Oneota Sales.
• Makes change for registers from cash box.
• Responsible for balancing the cash box.
• Understands Center Store and Front End opening and closing store procedures.
• Completes bank runs.
• Completes deposits.
• Responsible for securing all doors at close.
GENERAL PRACTICES:
• Excellent oral and written communication skills, including verbal and written instructions.
• Ability to maintain the vision of the “big picture” for the organization while simultaneously attending to details.
• Must be able to work with minimal supervision but possess excellent team skills.
• Demonstrated ability to carry out projects involving multiple priorities and tasks.
• Willingness and ability to grow to meet the changing requirements of the job.
• Stay current on global trends and changes that affect the natural foods industry.
• Understand the cooperative principles and business model.
• Respond to challenging situations in a positive and professional manner.
• Demonstrate regular, predictable work attendance and communicate to the supervisor and/or GM any work schedule changes.
• Demonstrate a willingness and ability to cooperate and communicate with co-workers and/or outside contacts in a timely and appropriate manner.