Trainers ensure our customers have the resources they need to be successful and are pivotal to our organization. As a Training Specialist you will host training sessions for our clients.
Reporting to the Customer Training Manager you will be part of our Implementation & Training team based remotely.
What You’ll Be Doing - the day to day
- Primary POC for customer trainings (reschedules, questions).
- Conduct “End User”, “Administrator” or “Train the Trainer” training for customers on ESO products.
- Assist in answering customer specific questions during their implementation period.
- Aid in developing, designing, and delivering curriculum for training.
- Assisting with implementation (mobile interfaces and general application configuration and questions).
- Trainers will conduct training via Zoom meetings/webinars and Occasional Onsite training classes.
- Organize and schedule Customer trainings according to customer’s schedule.
- Work with Customer to structure training for the organization’s specific workflow.
- Aid in the set-up of peripherals such as Cardiac Monitors and Mobile devices.
- Statistical analysis/metrics on training including budget compliance, number and types of trainings. Including:
- How many Trainings are trainers doing?
- What classes are they teaching?
- Class durations?
- How many online vs Onsite.
- Product family.
- Training and support cases and differentials to include training and implementation.
Who You Are - the essentials
- Knowledgeable on all ESO products specifically ESO scheduling
- Has industry knowledge of how ESO software works in the fire, EMS and hospital settings
- Competitive health plans (medical, dental, & vision insurance)
- PTO (starting at 20 days) & 12 company holidays
- 401(k) with company match
- Telemedicine service provided by ESO
- Savings accounts (FSA, HSA, DCA)
- Employee Assistance Program (EAP)
- Annual health and wellness reimbursement
- Peace of mind benefits such as life insurance, disability insurance, and worksite benefits
- Paid parental leave, new child program, & flexible parental return-to-work options
- Casual office environments and unlimited office snacks and drinks