Customer Experience Specialist

We have an exciting opportunity for a motivated Customer Experience Specialist! If you are a customer service professional who is passionate about helping elevate Customer Experiences and providing exceptional customer service, then we have a position for you. In this position, you will be responsible for understanding the needs, motivations, and emotions of customers, then applying this knowledge to strengthen customers’ experiences across the organization.

How you will make an impact

• Use collected information to identify gaps and recommend approaches to strengthen Customer Experience metrics
• Design marketing and engagement strategies for new products or services
• Work closely with internal stakeholders sales, marketing, and account management teams to help with enhancing customers’ experiences
• Collect, monitor, and analyze customer feedback and satisfaction using various forms of communication including phone calls and email correspondence
• Work in a strategic, high-volume fast-paced environment
• Ability to interpret and analyze data to enhance the Customer Experience
• Proven ability to collaborate with others is essential, as well as exceptional project management and problem-solving knowledge
• Candidates who possess strong interpersonal, customer service, and communications skills, including strong listening capabilities
• Strong technical skills including knowledge and experience with customer relationship management software (CRM)
• Strong skills in business writing, including the use of email correspondence

Qualified candidates in urgent need of employment, may want to consider this role and contact us today!
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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Please refer the Job description for details